Ratings based on 361 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 7, 2024 on Hotels
by A traveller
Posted Nov. 24, 2023 on Expedia
by A traveller
Posted Nov. 23, 2023 on Expedia
Excellent location, hotel was pristine and staff were helpful and friendly. The Grill restaurant was amazing.
Comment from Hotel Management
Nov. 28, 2023 by Thierry Lavalley, General Manager, Hotel Management
Dear Mr James,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent service.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A traveller
Enjoyed the stay
Posted Oct. 17, 2023 on HotelsComment from Hotel Management
Oct. 20, 2023 by Thierry Lavalley | General Manager, Hotel Management
Dear Madame, Dear Sir Ghaith,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry Lavalley General Manager
by A traveller
Posted Oct. 15, 2023 on Expedia
Nice and convenient 5 star hotel.
It's all nice, but a little outdated, maybe remodeling, especially the lobby, would be a real upgrade to this already established palace in Geneva
Comment from Hotel Management
Oct. 17, 2023 by Thierry Lavalley, General Manager, Hotel Management
Dear Sir Alec,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations. For your information, we are currently working on a renovation project which will definitely address the aspects you mention.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A traveller
Posted Jul. 12, 2023 on Expedia
Classy and conveniently located, although the lobby is a little outdated
Comment from Hotel Management
Jul. 13, 2023 by Thierry Lavalley | General Manager, Hotel Management
Dear Madam, Dear Sir Alec,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A traveller
Posted Jun. 27, 2023 on Wotif
Comment from Hotel Management
Jul. 13, 2023 by Thierry Lavalley | General Manager, Hotel Management
Dear Sir NICK,Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are delighted to learn that our facilities and service met your expectations.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A traveller
Posted Jun. 25, 2023 on Expedia
Comment from Hotel Management
Jun. 27, 2023 by Thierry Lavalley | General Manager, Hotel Management
Dear Sir Narek, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are sorry that the hotel has not met your expectations. We are committed to offering you the highest quality of service. Therefore, your feedback is very important for us.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A traveller
Posted Jun. 13, 2023 on Hotels
Comment from Hotel Management
Jun. 19, 2023 by Thierry Lavalley, General Manager, Hotel Management
Dear Sir Richard, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva.We are sorry that the hotel has not met your expectations. We are committed to offering you the highest quality of service. Therefore, your feedback is very important for us.Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
by A traveller
Posted Apr. 10, 2023 on Expedia
The bath had paint marks and was not resolved during my stay. I had to phone to get the iPad working and we were not offered free city bus tickets. Breakfast tea was not great either. I have stayed there many time before under kempinski and standard was better then. Will consider alternative next time. For 5 stars hotel small details count.
Comment from Hotel Management
Apr. 11, 2023 by Thierry Lavalley | General Manager, Hotel Management
Dear Madam, Dear Sir Nana,Thank you for taking the time to post a review about your recent experience at Fairmont Grand Hotel Geneva.We are sorry to hear that, on this occasion, our service fell way short of your expectations. Please accept my sincere apologies for the undue disappointment caused you in this respect. You can rest assured that your remarks will be discussed and measures taken at our next Quality Committee meeting to preclude a similar situation in the future. For your information, we are currently working on a huge renovation project which will definitely address some aspects you mention.Trusting that you will give us a second chance of proving to you that we can definitely serve you better with your Fairmont Grand Hotel Geneva needs, I remain,Yours sincerely,Thierry LavalleyGeneral Manager
