Ratings based on 1,034 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Another great stay at Axel Beach
Posted Mar. 19, 2024 on HotelsAlways enjoy staying at Axel Beach hotel. All the staff at the front office, bar, cleaning & maintenance personnel are always so pleasant & helpful. Kevin, the front office manager was particularly helpful on this trip.
Great location close to the Yumbo centre - would very much recommend!
Comment from Hotel Management
Mar. 21, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalom, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A traveller from Edinburgh
Posted Mar. 11, 2024 on Expedia
This was our first stay in an Adel hotel. We had high expectations but were disappointed with the quality of the room fit out. It was very functional bordering on uncomfortable. Clearly designed to be hosed down after each guest. Hopefully other Axel hotels have more comfortable rooms.
Comment from Hotel Management
Mar. 13, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalom, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A traveller
Posted Feb. 21, 2024 on Expedia
They recognised husbands birthday with balloons and cava without us even highlighting it was his birthday.
Comment from Hotel Management
Feb. 22, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalomas, Hotel Management
Dear Harvinder,We're thrilled to hear that our special touches for your husband's birthday added to the joy of your stay. It's our pleasure to create memorable experiences for our guests, and we're delighted that we could surprise you both with balloons and cava. Celebrating such special occasions is important to us.We hope to welcome you back for more memorable moments in the future.Best regards,
by A traveller from Montreal
Posted Feb. 19, 2024 on Expedia
Very nice hotel and very clean. The rooms would need a little updating otherwise it was comfortable.
Comment from Hotel Management
Feb. 22, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalomas, Hotel Management
Dear Benoit,Thank you for your positive remarks about our hotel and its cleanliness. We're delighted that you found your stay comfortable. Your feedback regarding the need for updates in the rooms is greatly appreciated, as it helps us focus on areas where we can enhance our guest experience. We'll certainly take your suggestions into consideration for future improvements.We look forward to the opportunity to welcome you back and provide an even more comfortable and enjoyable stay.Warm regards,
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalomas, Hotel Management
Dear Geoffrey, Thanks for your amazing review!! Best regards
by A traveller
Could use a makeover
Posted Feb. 9, 2024 on HotelsThe hotel has good bones and although the photos are realistic they were taken years ago and don’t account for the wear and tear over time. The entire property could use a makeover. Nevertheless, it was a good location, quiet for the most part but this could be because the hotel wasn’t full. The cleaning was done daily however it was substandard. There’s a coffee maker which brews cold coffee and no kettle to heat up water. The bed was relatively comfortable but the sofa was not. It’s cheap material that sticks to your body. The pool was great but jacuzzi is cold. It’s a “gay” hotel that is heterofriendly so do expect some straight couples amongst the men. I wouldn’t book this hotel again but I also wouldn’t return to Maspalomas as it’s pretty dead and mostly inhabited by people over 60. We barely saw any young people, it was quite depressing. Most shops and restaurants are closed or empty and the food quality is lacking and bland.
Comment from Hotel Management
Feb. 22, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalomas, Hotel Management
Dear Gabriel,Thank you for taking the time to provide detailed feedback on your stay at our hotel. We appreciate your comments about the property's potential and the need for updates to reflect the wear and tear over time. Your insights are invaluable in guiding our improvement efforts.We're glad to hear that you found the location good and the environment quiet. However, we apologize for the issues you encountered, we will address these concerns with our maintenance and housekeeping teams to ensure a better experience for all our guests.Regarding the atmosphere of Maspalomas and the demographic you observed, we understand that every destination has its unique character and may not appeal to everyone equally. We're sorry to hear that the area didn't meet your expectations.Your feedback on the local dining options and the overall vibe of the area is also noted. While these aspects are beyond our direct control, we do aim to provide the best possible experience within our hotel to compensate for any external shortcomings.Sincerely,
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalomas, Hotel Management
Dear Adam, thanks for your review!! Best regards,
by A traveller
Posted Jan. 31, 2024 on Expedia
We had an amazing stay, couldn’t fault it.
Comment from Hotel Management
Feb. 22, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalomas, Hotel Management
Dear DerekWe're thrilled to hear you had an amazing stay with us and that everything met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another faultless experience!Best regards
by A traveller
Posted Jan. 29, 2024 on Expedia
Friendly resort with popular pool party to liven things up! Very good location for Yumbo.
Comment from Hotel Management
Feb. 22, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalomas, Hotel Management
Dear Robert,We're glad to hear that you enjoyed the friendly atmosphere of our resort and our popular pool party. It's great that our location near Yumbo added to your positive experience. Looking forward to welcoming you back for more fun and relaxation!Best regards,
by A traveller
Short Say, would like to stay longer
Posted Jan. 17, 2024 on HotelsGreat service from Kevin, Daniel and Carmen. The grounds were amazing and the pool was wonderful.
Comment from Hotel Management
Feb. 22, 2024 by Carlos Aguiar Hotel Manager AxelBeach Maspalom, Hotel Management
Dear Vincent,We're delighted to hear that you had a wonderful stay with us, even if it was short. Your compliments about the great service provided by Kevin, Daniel, and Carmen, as well as your enjoyment of our grounds and pool, are greatly appreciated. We hope to welcome you back for a longer stay in the future, where you can fully immerse yourself in all the amenities and experiences our hotel has to offer.Warm regards,
