Note fondée sur 871 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mai 2024
We were lied to about WiFi. At check in we were told the WiFi was down but was called into their IT and it would be 4 hours before it came up. The next morning we were told by another front desk person the WiFi had been down all week. The Manager at checkout said the problem was a blocker on my phone? But he was I unable to show me . There was smoking in the hallways on Friday night that flared my asthma. Just a bad stay and poor Management.
Stay clear of this hotel.
par un voyageur de South Lyon
Publié le 27 avr. 2024
A decent stay, I wasn’t able to get sound on certain channels on the TV
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Eric, Gestion de l’hôtel
Thank you for staying with us. We had to call our cable provider and they sent a tech out, this issue should be resolved now. Sorry for any inconvenience.
par un voyageur
Publié le 5 avr. 2024
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Eric, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Love this place
Publié le 4 mars 2024 sur HotelsThis is the second tine staying here when we come into this area. And we will continue to stay here everytime. Its a great place to stay. It certainly is not the fanciest of places but the customer service is top notch. The employees from check in, to cleaning to the breakfast set up are amazing. You wint be disappointed.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Eric, Gestion de l’hôtel
Thank you for your kind words. We hope to see you again soon.
par un voyageur
Publié le 4 mars 2024 sur Expedia
The staff was friendly, but our room was dirty. Had not been vacuumed, broken curtain, drawers wouldn’t stay closed, hair on the shower walls and toilet paper was open and partially used. At least 50 people in the pool area with 30 kids running, pushing each other and no towels in site. Hotel was decent, but dirty. Wouldn’t stay again. Apart from all of this, the women working breakfast during our stay was wonderful! So sweet and friendly.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Eric, Gestion de l’hôtel
Hello, I am sorry there was issues upon your stay. I will look into these issues, I never received any complaints upon your stay when looking back, for future if there is any issues please let us know right away so we can fix them immediately. If we don't know we cannot fix the issue.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Very nice place. It was quiet at night . We didn’t have any issues.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Eric, Gestion de l’hôtel
Thank you for staying with us. We appreciate your business and hope to see you back soon.
par un voyageur
Publié le 3 mars 2024 sur Expedia
I stayed at this hotel about 3 years ago when my child was 1 or 2, it was difficult then due to no elevator, carrying all things baby and my own un and down stairs. But our stay was nice and quiet, we really didn’t spend much time there other than to sleep.
This visit was definitely different! My son absolutely loved the pool, able to swim anywhere in the pool with his arm floaties since pool isn’t more than 5 ft deep. Goes from 3ft-5ft and it was also very clean. Public pools creep me out so that made me very happy.
Our room didn’t have a shower curtain and the toilet didn’t work and the a/c, heat system didn’t work either. Of course I called the front desk and the lady helped me over the phone fix the a/c, heat system, the shower curtain I forgot to ask about but the toilet did get fixed, the following day.
The room was clean enough and we slept very good. Thank you
Commentaires de Gestion de l’hôtel
4 mars 2024 par Eric , Gestion de l’hôtel
Thank you for staying with us, I am so glad we could fix your issues. I am terribly sorry you did have any issues but glad we could fix them. Did you mean to only give us a 2/5 stars? I just ask because it seems like you had an overall good stay with us but the score reflects as negative. We hope you will be back soon thank you
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2024 par Eric, Gestion de l’hôtel
Thank you for staying with us and leaving feedback so we can continue to get better.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Worst stay ever we had no privacy we asked for a room away from noise and other people because they were rude and put us right next to laundry room
Commentaires de Gestion de l’hôtel
1 mars 2024 par Eric, Gestion de l’hôtel
Hello, thank you for staying with us. It looks like you booked a king room on the first floor. Our king rooms are down the hall by the laundry room. Most have been booked up with longer staying guests. I am not understanding the no privacy, all of our rooms are private, and our housekeeping do not enter the rooms during your stay unless it is every third day, and only upon request. As for the being away from other people, we cannot exclude people from being around you. We have the king wing down that hallway as well as some of our handicap accessible rooms, and most of those have been booked up with other guests. If you would like to clarify your review please give us a call directly and we would be happy to speak with you.
par un voyageur de Ferrysburg
Publié le 28 févr. 2024 sur Expedia
Treated poorly
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Eric , Gestion de l’hôtel
Hello, I am sorry you feel you were treated poorly. When we have a guest fraudulently try and pay for a room with a CLC card that was no longer active for well over a year we take that seriously. This was confirmed by front desk and upon reviewing the video of the interaction. Therefore because you tried to fraudulently scam us, we asked you to leave and did not want to conduct any further business with you. Hopefully this clears this matter up for you.
