This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
Homewood Suites by Hilton Grand Rapids Downtown ratings based on 28 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Homewood Suites by Hilton Grand Rapids Downtown
Everyone (12)Couples (6)Family (8)
5 out of 5
Posted by Jerry on 24 Feb. 2024
Was this review helpful to you?
Comment from Hotel Management
27 Feb. 2024
by Bill S. CTA
Hi Jerry - Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood
2 out of 5
Posted by Whitney on 23 Feb. 2024
Was this review helpful to you?
Comment from Hotel Management
10 Apr. 2024
by Bill S. CTA
Hi Whitney, Thank you so much for choosing the Homewood Suites and for taking the time to leave us this feedback. We will surely use it to improve our offerings. Please have safe travels. Thank you,Team Homewood
5 out of 5
The parking garage is noisy and shows signs of deterioration, but other than that everything else in and around the hotel has been great!!.!
Posted by keith on 23 Jan. 2024
Was this review helpful to you?
Comment from Hotel Management
31 Jan. 2024
by Bill S. CTA
Hi Keith, Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood
5 out of 5
Excellent place. Great value
Posted by Guy on 9 Dec. 2023
Was this review helpful to you?
Comment from Hotel Management
10 Dec. 2023
by Bill S. CTA
Hi Guy,Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels! Team Homewood
4 out of 5
Posted by Linda on 31 Jan. 2023
Was this review helpful to you?
Comment from Hotel Management
27 Mar. 2023
by Bill S. CTA
Hi Linda, Thank you so much for staying with us at the Homewood Suites by Hilton Grand Rapids Downtown and for leaving us this fantastic review! We wish you safe travels and hope to host your next visit to our city! Thanks again, Team Homewood
3 out of 5
It has a really great downtown location
Posted by Brian on 28 Dec. 2022
Was this review helpful to you?
Comment from Hotel Management
29 Dec. 2022
by Bill S. CTA
Hi Brian, Thank you so much for choosing to stay at The Homewood Suites by Hilton Grand Rapids Downtown and for taking the time to leave this review. We wish you safe travels and hope to host your next visit to Grand Rapids!
5 out of 5
Nice quiet hotel with unique rooms. Parking was a challenge.
Posted by Marcia on 4 Dec. 2022
Was this review helpful to you?
Comment from Hotel Management
5 Dec. 2022
by Alexandra Jones
Thank you for your great feedback. We look forward to you choosing us in the future. We will make sure to explain the parking in more detail. Thank you
5 out of 5
We had an excellent stay! First starting with the check in desk, Angeline helped us. She noticed we had children and upgraded our room at no cost. She took the time to tell us about area attractions and dining ideas. She was so helpful!! The room was absolutely beautiful! Very clean and the view was gorgeous. The floors were “creaky”.. but I prefer creaky wood floors over dirty hotel carpet! The salt water pool was a hit and the Wednesday evening social the hotel puts on with free appetizers and drinks was a great surprise! We also appreciated the parking garage that connected right to the hotel! We don’t have a bad thing to say about our stay here. Would definitely recommend and will be staying again! So much to do within waking distance!
Posted by Lynnsey on 20 Aug. 2022
Was this review helpful to you?
Comment from Hotel Management
22 Aug. 2022
by Justin B CTA
Dear Lynnsey,Thank you so much for the wonderful 5 star review! I will make sure Angelie and the rest of the staff receives your outstanding feedback! We cannot wait till your next visit to GR!
1 out of 5
Disappointing. Booked a $450 a night suite for myself, and three other guests.
Upon checking in we found out the man at the front desk had given our room to another guest.
Leaving me and my three other travel companions to cram into a two queen bed room. For the same price as my two room, three bed suite I originally booked.
The real kicker, I called at 3:00 pm (check-in time) to let the staff know we wouldn’t be able to check in until around 8:30/9:00 pm, and the employee I spoke with ensured me, “your room is booked and ready when you get here. Thank you so much for checking in and letting us know about the late check in.”
For the price of a one night stay, and the expectations that come with a Hilton. I, we, are very disappointed with our trip.
The room and hotel itself was subpar on cleanliness. The pool, fitness center and other amenities could use a thorough cleaning and basic maintenance. The complimentary breakfast was, well a joke. The best part of our stay was leaving in the morning.
Posted by Joseph on 30 Jul. 2022
Was this review helpful to you?
Comment from Hotel Management
30 Jul. 2022
by Justin B CTA
Dear Joseph,
Thank you for the review regarding your recent stay. I will share your feedback with our management staff and we wish you well on your future travels.
3 out of 5
The room was nice and had plenty of space. However, it was very obvious it had not been cleaned thoroughly before we arrived. There was hair in the sink and dental floss on the floor. It just seemed dirty. For the price of the room, i really expected better. It was great, though, being walking distance to Van Andel Arena!
Posted by Tracy on 19 Jun. 2022
Was this review helpful to you?
Comment from Hotel Management
27 Jun. 2022
by Justin B CTA
Dear Tracy,
Thank you for the kind review. We hope to see you again.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
