Note fondée sur 394 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2024
Booked a 2 bed room (paid extra). Upon arrival were given a 1 bed room and told it could not be changed. Bathroom floors were sticky and had shoe prints everywhere. Bathroom light was burnt-out and the door was not on its track, so could barely move it. Window was unlocked on a ground floor room. In the morning, we were told by the supervisor (after having to prove that a 2 bed room was booked) that we could not receive a refund because they had somebody elses card saved under our reservation. In addition the lock on a side door was removed so anyone could enter a "keyed only" entrance and the security camera in the hallway was also removed.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Manager, Gestion de l’hôtel
Hello Rebecca, We regret to hear about your experience during your recent stay. We encourage guests to reach out to our management team directly for further assistance with any concerns regarding their reservation. Your feedback will be shared with the relevant departments for review and improvement. Thank you for bringing these issues to our attention so we can address them accordingly.
par un voyageur
Good room/Bad food
Publié le 7 mars 2024 sur HotelsI've stayed here for the Michan Brewer's Guild Winter Beer Festival every year for the last 10 years. The rooms have always been clean and affordable. The free breakfast has always been decent, until this time. Lukewarm powdered eggs, not fully boiled/cooked potatoes and disgusting barely cooked finger sausages. Even the "hot" coffee was lukewarm at best. The only edible items in my opinion were the factory sealed yogurt and Spunkmeyer mini muffins. I like the motel's location close to the event, but next year I may have to consider another location.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Manager, Gestion de l’hôtel
Hello David, We appreciate your loyalty and feedback on the recent breakfast experience. We're glad to hear you find the rooms clean and affordable, and enjoy the convenient location. Your comments on the breakfast items are duly noted and will be shared with our team for improvement. We value your input and hope we can welcome you back again in the future.
par un voyageur
Quality Inn stay
Publié le 18 févr. 2024 sur HotelsI enjoyed my stay ,only thing is the vending ate my money and never gave me my pop
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Manager, Gestion de l’hôtel
Hello Timothy,Thank you for staying with us and sharing your feedback. We apologize for any inconvenience you experienced with the vending machine and understand your frustration. Your comments will be shared with our team for necessary improvements to be made in this regard. We appreciate your understanding and hope to welcome you back for a better experience.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
One worker working whole time I was there
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Manager, Gestion de l’hôtel
Hello Tommie, Thank you for sharing your feedback with us. We will address your concerns with the team to ensure a consistent level of service for all our guests. We appreciate your input and apologize for any inconvenience caused by this situation.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Manager, Gestion de l’hôtel
Hello Mary,We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. We value your opinion and would love to hear more about your stay to address any concerns you may have had. Please feel free to reach out to us directly to share your feedback. We look forward to the opportunity to improve our services for future guests.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Terrible
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Manager, Gestion de l’hôtel
Hello Elvis, We apologize for any inconvenience or disappointment you may have experienced during your stay. We appreciate your feedback and will take it into consideration to improve our services. Please feel free to contact our management team directly to discuss your concerns further. Thank you for choosing our hotel.
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Manager, Gestion de l’hôtel
Hello Nathaniel,Thank you for choosing our hotel for your stay! We're pleased to hear that you had a wonderful experience. We hope to welcome you back again in the near future for another exceptional stay.
par un voyageur
Publié le 30 janv. 2024 sur Expedia
My stay was from Friday Jan 26th through Sunday January 28th. Checked out on Sunday, leaving the key in the room and removing all of my items by 11AM.
The front desk came to my room and accused me of smoking while I was staying! The screens are ripped and torn on most rooms, which is a safety concern.
Still has not charged me and my check out was Sunday January 28th at 11AM, which I promptly adhered to. I hope you don't try to charge me for any longer of a stay. After the service and quality I experienced, I will never return.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Manager, Gestion de l’hôtel
Hello Ashley, Thank you for sharing your experience from your recent stay. We apologize if there was any misunderstanding regarding the accusation of smoking. We take such matters seriously and will ensure our team is reminded to handle such situations with more care. We appreciate your feedback regarding the ripped screens and will address this concern promptly. Regarding the billing, rest assured that we will only charge you for the duration of your stay as per the check-out time. We apologize for any inconvenience caused and hope to have the chance to provide you with a better experience in the future.
par un voyageur
Publié le 29 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Manager, Gestion de l’hôtel
Hello Travis, We're sorry to hear that your experience at our hotel was not up to your expectations. We value our guests' feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have had during your stay. We strive to provide excellent service and would love the opportunity to make it right for you.
par un voyageur
Quality Inn
Publié le 28 janv. 2024 sur HotelsIt was good nothing bad to report. I will diffently stay again.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Manager, Gestion de l’hôtel
Hello Timothy,Thank you for the positive review! We're glad to hear that you had a good stay with us. We look forward to welcoming you back in the future for another enjoyable experience.
