Ratings based on 177 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Burbank
Posted Mar. 6, 2024
This has to be the NICEST Rodeway Inn in America!! Waaaaay better than I expected. Very recently remodeled—nicely—very clean, thoroughly decent, at the price especially!! The gentleman at check in couldn’t have been nicer or more accommodating. Best value in Grand Rapids by far!!
Comment from Hotel Management
Mar. 6, 2024 by Guest Relations Management, Hotel Management
Hi Laurence!Thank you so much for taking the time to share your wonderful experience with us! We're absolutely thrilled to hear that your stay exceeded your expectations and that you found our recently remodeled accommodations to be to your liking. Maintaining cleanliness and providing a comfortable environment for our guests is always a top priority for us, so we're delighted to know that you found everything to be thoroughly decent. Our team takes great pride in delivering exceptional service, and it's fantastic to hear that our gentleman at check-in left such a positive impression on you. We couldn't agree more that we offer incredible value here in Grand Rapids, and we're grateful for your kind words. We can't wait to welcome you back for another fantastic stay!
by A traveller
Posted Mar. 5, 2024 on Hotels
Comment from Hotel Management
Mar. 6, 2024 by Guest Relations Management, Hotel Management
Dear Ralph,We appreciate you taking the time to rate our hotel with five stars and to provide feedback.We are glad to hear that you had a great time during your entire visit. The amount of gratitude that our management and staff receive from visitors like you who had an amazing experience is beyond words.encounter.We're happy you enjoyed your experience with us and we hope to work with you once more in the future.
by A traveller
Posted Mar. 1, 2024 on Hotels
They person at the front desk was so rude I left and went to another hotel
Comment from Hotel Management
Mar. 2, 2024 by Guest Relations Management, Hotel Management
Dear Shakioa, We're deeply sorry to learn about your disappointing experience with our front desk staff. Providing courteous and attentive service is paramount to us, and it's disheartening to hear that we fell short of this expectation during your visit. Please accept our sincere apologies for any inconvenience caused. Your feedback is invaluable, and we will be addressing this matter internally to ensure that all our guests receive the warm and welcoming service they deserve. We truly hope to have the opportunity to regain your trust and welcome you back for a much-improved stay.
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Guest Relations Management, Hotel Management
Dear Nathan,We're truly sorry to see that your experience fell short of expectations. Your feedback is valuable to us, and we'd love to learn more about what we could have done to make your stay more enjoyable. Our team is committed to providing exceptional service and ensuring every guest feels welcomed and comfortable throughout their time with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Please don't hesitate to reach out if there's anything we can do to make your next stay with us exceptional.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by Manager, Hotel Management
Hello Corey Edward,We are thrilled to hear that you had a perfect stay with us! We look forward to welcoming you back soon for another exceptional experience.
by A traveller
Posted Feb. 24, 2024 on Expedia
It’s ok property alone but not with family.
Comment from Hotel Management
Feb. 24, 2024 by Manager, Hotel Management
Hello Alaeddin,We appreciate your feedback and regret to hear that the property did not meet your expectations for a family stay. Your comments help us to improve our guest experience continually. For a more enjoyable family trip in the future, we recommend reaching out to our management team to discuss your concerns further.
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Guest Relations Management, Hotel Management
Dear Mercedes,We're truly sorry to see that your experience fell short of expectations during your recent stay with us. We understand that your feedback is valuable, and we'd love to learn more about what aspects of your stay we could improve upon. Whether it was the service, amenities, or any other aspect, please know that your satisfaction is our top priority, and we're committed to making every guest's experience exceptional. We hope for the opportunity to welcome you back and provide you with the outstanding stay you deserve. Thank you for sharing your thoughts with us.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Guest Relations Management, Hotel Management
Dear Monica,We appreciate your decision to provide a rating, and while we're pleased to see that your overall experience was satisfactory, we also note that there might be areas where we can improve. Your insights are invaluable to us, and we would love to learn more about your stay to better address any concerns or areas that fell short of your expectations. Our commitment to providing a memorable experience is unwavering, and we hope to have the opportunity to welcome you back for a future stay, ensuring we exceed your expectations.
by A traveller
Posted Jan. 27, 2024
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Jeff, We appreciate you choosing to stay with us. Should you have any additional feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even more enjoyable experience.
by A traveller
Posted Jan. 18, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Guest Relations Management, Hotel Management
HI Darrin!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.
