Note fondée sur 138 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 avr. 2024
Staff was friendly and facility was well maintained
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Katrina, Gestion de l’hôtel
Thank you for staying with us! We appreciate your comments and hope to see you again soon.
par un voyageur
Publié le 28 avr. 2024
Check in staff, Curtis, was very helpful and efficient. The breakfast area was spotlessly clean and the 2 servers were so polite and friendly.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Katrina, Gestion de l’hôtel
We look forward to serving you again! Thank you for staying with us
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Great hotel! Was very clean and well maintained! Would stay here again!
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Katrina, Gestion de l’hôtel
Thank you for your response. We look forward to seeing you again.
par un voyageur
Just... NO...
Publié le 12 janv. 2024 sur HotelsWe had no heat in our room (rm 223). It was 66 degrees in our room when we entered it & there was an incoming snow storm. We contacted the front desk & they decided to give us new keys (you need an inserted key in the wall for lights/heat to work) but that didn't work. I went down to the desk again & a man working came up to our room to check things out. He attempted to fix it, but nothing worked. We asked to switch rooms but they were booked up. So we had to sleep in a cold room. By morning it was MUCH colder (my guess would be 60 degrees) but the thermostat was reading "ERR". We packed up our stuff & told the front desk about the heat situation again, expecting some kind of resolution. The lady wrote down my name & phone number & assured me a manager would call. We received no phone call so days later I contacted corporate. After several days I finally received an email from Katrina (gen. manager) stating they're sorry and added 5,000 points to my Marriott Bonvoy account. Talk about a slap in the face! I spent $150 to sleep in an incredibly cold room with my young child. We spent less than 12 hours in our room due to this and left without using any other services (not even the shower because it was so cold.) We couldn't get out of there soon enough. I had reservations to come back and stay for 2 nights in June 2024 but I have now cancelled them and booked elsewhere. Terrible. Also, hallways smell horrible, however rooms are clean. That's the only positive I can say.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Katrina, Gestion de l’hôtel
I am sorry that we fell short of your expectations. I have advised maintenance of the issue with the heater.
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Great breakfast
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Katrina, Gestion de l’hôtel
Thanks for staying with us!
par un voyageur
Publié le 2 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Katrina, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 17 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Katrina, Gestion de l’hôtel
Thank you for your response.
par un voyageur de Weidman
Publié le 15 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Katrina, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 13 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Katrina, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 7 nov. 2023 sur Expedia
Super friendly staff.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Katrina, Gestion de l’hôtel
Thank you for staying with us!
