Ratings based on 180 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you for your kind and wonderful review of Muskoka Bay Resort and we are grateful for your business and support. We are proud of our amazing team, and I can assure you that your kind words will be meaningful to everyone here. We have an exciting season ahead with golf opening soon and monthly programming designed to enhance the Muskoka experience for our guests. Please contact us anytime we can be of service to you in the future. Yours in hospitality, Matthew
by A traveller
Posted Feb. 28, 2024 on Hotels
Hoped to spend some quality time with family for NYE, but was quite disappointed. The resort and the club kept contradicting each other about the events happening. Went back and forth few times between the resort and the club for few events but got turned back saying they are fully booked and it’s a private event when the resort front desk said it’s free public events. Not the best to go when it’s not snowing as well since all the “inclusive” amenities were not available due to no snow on the ground. Kinda turned into going to an apartment with a golf course in the back instead of being in a resort. NY celebration was at 10 pm which was something u have to pay extra 150 per person for and overbooked Definitely not worth about $1000 for 2 nights, really hoped for something more than a place to just sleep.
Comment from Hotel Management
Feb. 28, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you for staying and for celebrating NYE with us at Muskoka Bay Resort. I recently joined the leadership team in January 2024; however, your feedback is extremely important to us and we want you to know that we are making every effort to ensure our daily operations, internal communications and hosted activities/events are aligned with our outgoing messaging to ensure all expectations of our valued guests are exceeded. Please accept our sincere apologies if our fully serviced suite offerings and property layout were not clearly communicated prior to your arrival. Our sprawling facility is certainly designed to compliment our top rated golf course, however in the winter we go offer indoor and outdoor activities to our guests including snowshoeing, cross country skiing, access to our private rink and barrel sauna, fitness room and our clubhouse for meals and programming. We will be sharing an extensive calendar of events on our website with monthly programming and we hope to welcome you back to regain your business this year. Please contact me anytime I can be of service to you. Warmly, Matthew
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you for your kind and wonderful review of Muskoka Bay Resort and we are grateful for your business and support. We are proud of our amazing team, and I can assure you that your kind words will be meaningful to everyone here. We are anticipating an early golf course opening this season and we are hopeful we will be able to host you again soon. Please contact us anytime we can be of service to you in the future. Sincerely, Matthew
by A traveller
Posted Feb. 19, 2024 on Expedia
This was the second time we stayed at Muskoka bay resort. We liked the fact that the 2 bedroom suite we stayed in was more like an apartment then a hotel room and had a full kitchen, washer and dryer, dishwasher , very spacious, very clean and was cozy and relaxing. We will definitely stay there again and we have recommended Muskoka bay resort to our friends and family.
Comment from Hotel Management
Feb. 19, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you for staying with us once again at Muskoka Bay Resort as we deeply appreciate your business and wonderful review. We are so pleased that our two bedroom apartment inspired suite was an ideal fit for your recent stay. Our property offers such a diverse accommodation portfolio with apartment style, lofts and luxury villas which we would love to introduce you to during your next visit to Gravenhurst. We continually strive to develop fun and seasonally engaging activities complimented by exceptional cuisine to enhance the Muskoka Bay guest experience which we look forward to sharing with you often. Please contact us anytime we can be of service to you. Sincerely, Matthew
by A traveller
Posted Feb. 6, 2024 on Hotels
Excellent hotel.
Comment from Hotel Management
Feb. 8, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you so much for staying with us at Muskoka Bay Resort and sharing your kind review. We strive to deliver exceptional and personalized stay experiences for our guests all year. Since we offer diverse luxury accommodations suited for all types of travelers, Chef crafted dining and activities year round I believe we can make your next stay perfect. Please contact us anytime we can be of service to you. Yours in hospitality, Matt
by A traveller
Posted Jan. 15, 2024 on Expedia
The room was amazing and we will definitely go again. The only thing is you had to leave the hotel to get to the restaurant and all of the other things that are available there.
Comment from Hotel Management
Jan. 18, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you so much for your kind comments and for staying with us. We are also pleased to hear that you were able to enjoy the many on-site activities we host in the winter. This week our outdoor sauna, cross country ski ing and snow shoe trails will be opening and our Muskoka Bay outdoor ice rink will be guest ready soon. Please visit again soon. Sincerely,
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you so much for staying with us at Muskoka Bay Resort as we greatly appreciate your business. We are so pleased that your stay was flawless and we look forward to hosting you again soon and often! Yours in hospitality
by A traveller
Posted Jan. 7, 2024 on Expedia
Great place. Super clean, modern, well stocked
Comment from Hotel Management
Jan. 18, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you so much for staying with us at Muskoka Bay Resort. We are working very hard to make guests aware of all the wonderful experiences that we offer in the fall and winter so your feed back and support greatly appreciated. Sincerely,
by A traveller
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you for staying with us at Muskoka Bay Resort as we greatly support your business and support. Your review is very kind and I look forward to sharing it with our teams. Please contact us anytime we can be of service to you when planning your next stay. Sincerely,
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Matthew Mackenzie - General Manager, Hotel Management
Thank you for staying with us at Muskoka Bay Resort and sharing your feedback. We strive to deliver exceptional service and experiences for our guests and we would welcome any opportunity to improve your review score to a 5. Please feel free to contact me at anytime so I can discover how we can exceed your expectations during your next stay. Sincerely,
