Ratings based on 15 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
3.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Excellent...apart from room and reception staff
Posted Aug. 11, 2023 on HotelsExperience outside of the room was fantastic. Food was incredible and the staff in the bars and restaurants catered to your every need.
Air conditioning wasn't working in our room for half of our trip and none of the receptionists took our concerns seriously. Our bedroom light didn't turn off at night twice so we had to go and visit reception for them to fix it at midnight, as our phone wasn't working so we couldn't contact that way. Our fridge was also warm, so the drinks that we had bought from the shop (we were not all inclusive) were not pleasant to drink, and the chocolate we put in it melted. Again, no staff listened to us and just told us it was a consequence of the fires on the island. However, no other guests were experiencing any of this so really was just a room issue. We were only taken seriously when we said we wanted to move rooms. Shame that we spent so much money for lack of comfort for half of our holiday.
Comment from Hotel Management
Oct. 12, 2023 by Guest Services , Hotel Management
Dear Geust, Thank you very much for your valuable feedback on your recent stay at our Hotel. It is a pleasure to heart that your liked your stay overall. We are sorry to hear though that we could not meet your expectations to the fullest. Especially with the electricity problems. We would like to apologize once more about that, however during the wildfires we had often power cuts that caused problems in many rooms, as we had to switch and operate with the generator. We truly hope to be able to welcome you again in the future.Best regards, The Atlantica Imperial Team
by A traveller
Posted Oct. 12, 2022 on Expedia
We enjoyed an absolutely fantastic week at the Atlantica Imperial Resort in Rhodes, Greece. The staff we're extremely friendly, the service was impeccable, the dining options were top-tier, the pools/beach/sea were wonderful, and the rooms were immaculate. I can't recommend a stay at this resort enough. Make this a destination vacation... you won't regret it.
Comment from Hotel Management
Oct. 21, 2022 by Guest Services , Hotel Management
Dear Ian, On behalf of the management of the Atlantica Imperial, I’d like to thank you very much for your amazing and so positive and detailed review that gives us strength to work harder; we all really appreciate your kind words. We will certainly make sure your kind words are passed on to the whole team. It makes our work seem worthwhile when we receive such reviews as it has always been the goal of Atlantica, to offer our guests memorable holidays. We look forward to the opportunity of welcoming you back to the hotel.
by A traveller
Excellent Holiday!
Posted Jul. 4, 2022 on HotelsOur stay at the Atlantica Imperial Resort was absolutely excellent. The staff were all very friendly and helpful throughout, and made us feel very welcome, and we were very grateful to have our room upgraded upon arrival to a swim up room! The atmosphere was very relaxed and chill throughout our stay, which was exactly what we needed and we generally split our time between the main pool, the room pool, and occasionally the beach - all of which were never too busy at any point, we never had any trouble finding sun beds or finding a space to play catch in the pool. The food was generally excellent - the buffet was far superior to any I have experienced before at a resort hotel, the food changed substantially every day, and as vegetarian and a vegan we never felt like we were eating the same meal twice. There is a lot of cheese and more variety for vegetarians, but the staff are keen for you to speak with them should you be vegan - although I don't think a strict vegan would go hungry with the base offering - plus they offered a range of alternative plant-based milks at breakfast. Overall, it was a wonderful stay and we would be very keen to visit again in the future!
Comment from Hotel Management
Jul. 5, 2022 by Guest Services , Hotel Management
Dear Samuel,
On behalf of the management of the Atlantica Imperial, I’d like to thank you very much for your amazing and so positive and detailed review that gives us strength to work harder; we all really appreciate your kind words. We will certainly make sure your kind words are passed on to the whole team. It makes our work seem worthwhile when we receive such reviews as it has always been the goal of Atlantica, to offer our guests memorable holidays. We look forward to the opportunity of welcoming you back to the hotel.
by A traveller
Posted Apr. 27, 2022 on Hotels
Comment from Hotel Management
May 3, 2022 by PR , Hotel Management
Thank you for choosing our hotel for your holidays and for your 10 points rating.
Looking forward to welcome you again in the future.
by A traveller
Posted Oct. 16, 2020 on Expedia
Comment from Hotel Management
Oct. 24, 2020 by The Atlantica Imperial Team , Hotel Management
Thank you very much for your review. We highly apricate it.
by A traveller
Posted Oct. 16, 2020 on Expedia
What’s not to love! The views from the private residences, the gorgeous buffet was such good quality food, the cleanliness of the hotel and their
Comment from Hotel Management
Oct. 24, 2020 by The Atlantica Imperial Team , Hotel Management
Thank you very much for your review and kind words. We are very happy to read that you enjoyed your stay with us to the fullest.
It would be our pleasure to welcome you again in the future.
by A traveller
Posted Oct. 5, 2020 on Hotels
Comment from Hotel Management
Oct. 24, 2020 by The Atlantica Imperial Team , Hotel Management
Dear Jonathan,
Thank you very much for your rating.
We very much look forward to welcome you again in the future.
by A traveller from Berlin
Posted Oct. 15, 2023 on Expedia
Echte 5 Sterne Hotel! super Strand, alles sauber, Personal weg genau was zu machen ist, alles neu gemacht, saubere neue Matratzen, super Zimmerausstattung mit viel Platz und viele Schubladen, Pool war immer perfekt, Putzfrau war sehr feinfühlig und hat sich Kleinigkeiten gemerkt. Essensbuffet war sehr gut und hier ist alles sehr soft und smooth gelaufen. man hat nicht viel mitbekommen von Reinigung oder Instandhaltung. Ich bin sehr sehr genau und sehr Kleinig, aber kann hier echt nichts schlechtes über dieses Hotel schreiben! Ich hatte wirklich dank ds tolle Hotel einen super Urlaub in den letzten 10 Tagen. Danke liebes Atlantik Team.
Comment from Hotel Management
Oct. 16, 2023 by Guest Services , Hotel Management
Lieber Armin, Vielen Dank, dass Sie sich nach Ihrem Urlaub die Zeit genommen haben, uns hier eine außerordentlich gute Bewertung zu hinterlassen. Es freut uns sehr zu lesen, dass wir Sie mit unserem Hotel und Service begeistern konnten. Ihre lobenden Worte werden wir gerne mit dem gesamten Team teilen. Der Urlaub soll die die schönste Zeit im Jahr darstellen und es ist immer toll zu hören und zu lesen, dass es uns gelungen ist, Ihnen dies zu ermöglichen. Über ein zukünftiges wiedersehen würden wir uns sehr freuen und danken Ihnen herzlichst für die weiter Empfehlung. Mit freundlichen Grüßen,Ihr Atlanitca Imperial Resort Team
by A traveller
Posted Oct. 11, 2023 on Expedia
Comment from Hotel Management
Oct. 12, 2023 by Guest Services , Hotel Management
Dear Klaus, Thank you so much for your perfect rating. We’re so pleased to read that you’ve had a great experience with us and would be more than happy to welcome you again in the future. Best regards, The Atlantica Imperial Team
by A traveller
Posted Oct. 10, 2023 on Expedia
bella struttura anche se potrebbe essere ovunque nel mondo ... un 5 stelle a tutti gli effetti .Molta attenzione verso il cliente , tantissime piscine e mare splendido
Comment from Hotel Management
Oct. 12, 2023 by Guest Services , Hotel Management
Dear Cristina, Thank you for your positive review and feedback that gives us strength to work harder; we all really appreciate your kind words. We are glad to hear that you enjoyed your holiday to the fullest with us and that we made your holiday special and one to remember. We would be more than happy to welcome you again in the future.Best regards, The Atlantica Imperial Team
