Ratings based on 300 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Expedia
Staff was amazing and friendly. Check in and out were easy. Lots of options for food/bars entertainment. Food was fine. Hibachi and gratzi were the best options. Service was slow at times. But everything else was great! Pool, water/beach.
Comment from Hotel Management
Mar. 4, 2024 by OCM, Hotel Management
Dear Anthony,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team
by A traveller
Posted Feb. 17, 2024 on Expedia
We had the best time while we were there. The staff was amazing. Darnell and Ferna went above and beyond for us at all times amazing food we will be back. Darnell and Ferna were our butlers they made this trip so amazing for us . I give it 5 stars for sure !!!
Comment from Hotel Management
Feb. 26, 2024 by OCM, Hotel Management
Dear Stacy,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team
by A traveller
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by OCM, Hotel Management
Dear Jordan,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team
by A traveller
Posted Feb. 10, 2024 on Expedia
Everything was good except stuff and service. We were waiting for waitresses about 20-30 min. And another thing is beach towel. they give everyone unlimited number of towels. We had to wait until new towels appeared.
Comment from Hotel Management
Feb. 11, 2024 by OCM, Hotel Management
Dear Alesia,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team
by A traveller
Great resort with amazing facilities!
Posted Feb. 8, 2024 on HotelsMy wife and I travelled here for the second portion of our honeymoon in St Lucia and were not disappointed whatsoever. We stayed in the Hideaway portion of the hotel (Adults only) and upgraded to Diamond club which gave us access to a 'butler' who was available to book us into the restaurants and help with any general queries (other examples include general questions about the resort and island, helping to arrange a taxi to the street party). Being in diamond club also allowed access to the diamond club area of the resort (which happens to be on the other end of the resort from the hideaway) where there is a pool, beach area and bar (serving daytime food which cannot be found elsewhere). In our opinion, it is certainly worth the upgrade for the level of service that you receive.
Now onto the resort in general; all of the restaurants served great food and we had no complaints with any of it. There is a good variety of cuisines and the coffee shop is a great addition. The staff throughout the resort were friendly and very helpful.
BUT.... if you want to experience more of what the island has to offer then I would recommend a couple of nights at a different hotel out of the resort also. It would be easy to stay in the resort without leaving as there is so much on offer but we experienced the REAL St Lucia when we stayed near Soufriere for 2 days prior to this. This isn't an issue with the resort in particular as there are excursions on offer but something to bear in mind.
Comment from Hotel Management
Feb. 11, 2024 by OCM, Hotel Management
Dear Jasdeep,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team
by A traveller
Posted Feb. 7, 2024 on Expedia
Diamond club not worth it. In room dining for breakfast wrong every day, butler no where to be found, food only ok, service pretty awful. For over a thousand a day stay somewhere else. Also not all inclusive.
Comment from Hotel Management
Feb. 11, 2024 by OCM, Hotel Management
Dear cat,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the shortcomings you experienced with our Diamond Club service and in-room dining. Your comments are valuable, and we are committed to addressing the issues you highlighted.We regret any inconvenience caused by the inaccuracies in your breakfast orders and the unavailability of your butler. Our team is investigating these concerns to ensure a more seamless experience for our guests in the future.We also appreciate your feedback on the food quality and service. Please be assured that we take this seriously and will be working to improve in these areas.Regarding the all-inclusive aspect, we apologize for any confusion. We will review our communication to ensure that our guests have clear expectations about the services included in their stay.We understand your disappointment, and we appreciate your candid feedback. We hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention.
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by OCM, Hotel Management
Dear Daniela Jirina Bozena,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team
by A traveller
Posted Jan. 30, 2024 on Expedia
Just returned from an amazing stay at the Hideaway at Royalton St Lucia. I am a member of another all inclusive resort chain, which doesn’t have any properties on St Lucia, so I decided to give Royalton a try. It was my husband’s 50th birthday gift and I wanted it to be memorable. Well, Royalton exceeded all of my expectations, starting with the warm welcome and easy check in. I upgraded to diamond club, which came with two butlers, Gessler and Fabian, both were amazing! They were professional, attentive and extremely helpful assisting with the many activities I had planned for my husband’s birthday. I also would like to acknowledge Keisha D. from Guest Services, who was in constant contact with me for weeks prior to our arrival, making sure that all of my wishes were fulfilled.
We had breathtaking view from room 1404. The sound of the waves crashing outside of our balcony was very soothing. The property offered multiple pools with and without activities, which was nice. The grounds were immaculate and well maintained. The staff was always smiling and friendly when walking throughout the resort.
I was always hesitant to stay at a resort that allowed children, but I must say, Royalton does it well. There are areas throughout the resort for children to enjoy and when they were around adults, they were accompanied by their parents. The Hideaway side, is truly a hideaway. It’s on the quiet side of the property with beach access, beach bar and restaurant, very romantic!
Comment from Hotel Management
Feb. 7, 2024 by OCM, Hotel Management
Dear Leslie,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Apr. 24, 2024 by HRSL, Hotel Management
Dear Valued Guest, Thank you for leaving us this review and we wish to welcome you again to our resort. Regards
by A traveller from Phoenix
Posted Jan. 21, 2024 on Expedia
Excellent
Comment from Hotel Management
Jan. 28, 2024 by OCM, Hotel Management
Dear Jumaane K,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team
