Ratings based on 421 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 8, 2024
We have stayed in hotels on three different continents and a dozen different countries and this was the most scenic location for a hotel we've ever stayed at.
The snow capped mountains, alpine valleys, and the view of the medieval castle appearing nearby would be hard to top.
Comment from Hotel Management
May 24, 2024 by Carine, Hotel Management
Dear Wayne,We thank you for your stay and hope to see you once more in Gruyères,With not snowy but sunny regard
by A traveller
Posted May 7, 2024
Set in a small quaint alpine village this hotel offers a peaceful place to rest after a day of exploring. The town is close but you are far enough away to get out of the crowds. Our favorite was the beautiful views and peaceful bells on the cows that graze on nearby hills.
Comment from Hotel Management
May 8, 2024 by Noémie, Hotel Management
Thank you very much for your feedback and your stay in our establishment. It was such a pleasure for us to have you. We hope to have you again soon !
by A traveller
Posted Feb. 23, 2024 on Expedia
Right at the doorstep into historic Gruyeres.
Comment from Hotel Management
Feb. 26, 2024 by Lola, Hotel Management
Thank you for your positive comments about our hotel. We look forward to welcoming you again on your next visit to Gruyères. The Hotel de Gruyères team sends you its best regards!
by A traveller
Posted Feb. 10, 2024 on Expedia
Wonderful hotel in an excellent location with amazing views
Comment from Hotel Management
Feb. 26, 2024 by Lola, Hotel Management
Thank you for your positive comments about our hotel. We look forward to welcoming you again on your next visit to Gruyères. The Hotel de Gruyères team sends you its best regards!
by A traveller
Awful stay due to group of guests partying upstair
Posted Jan. 14, 2024 on HotelsBooked this hotel for a romantic trip with my wife but a group of kids had booked a few rooms and decided to have a party in the room upstairs until 1:30am… Nightmare!
Mentioned this to the hotel staff in the morning but they did nothing but offering a 3 Fr mustard as compensation (there was noone at reception from 10pm so nobody could have got the party to stop).
Terrible place, noisy, awful service, one of our most terrible stays ever…
Comment from Hotel Management
Feb. 26, 2024 by Lola, Hotel Management
From the Hotel de Gruyères team, we would like to thank you for your review and deeply regret the complaints and inconveniences you mention. Your feedback will help us at our next staff meeting to improve the areas and shortcomings you have suffered, so we thank you for the time spent describing your experience as for us it is an opportunity to improve and evolve. We apologize again and hope to welcome you back to change your perception of our hotel and show you that your complaints have been resolved. Sincerely and have a nice day,
by A traveller
Posted Dec. 29, 2023 on Expedia
Staff was friendly and helpful. Room was nice just too small even for one person. I ate at their restaurant both nights i was there just because the fondue was excellent and the service was fast. The hotel is located right next to the entrance to the old city and also right next to the bus stop. If you go there by train, like me, dont walk if you have luggage, it's all uphill. There is a bus that takes you from the train station to the Gruyeres ville, one stop.
Comment from Hotel Management
Feb. 26, 2024 by Lola, Hotel Management
Thank you for your positive comments about our hotel. We look forward to welcoming you again on your next visit to Gruyères. The Hotel de Gruyères team sends you its best regards!
by A traveller
Great Location
Posted Nov. 8, 2023 on HotelsThe location was excellent, close to the old village, but quiet and separate. The staff were kind and accommodating. The room and bed were a bit small, but the overall experience was very good.
by A traveller
Posted Oct. 23, 2023 on Hotels
by A traveller
Posted Oct. 14, 2023 on Expedia
Gruyeres is an amazingly beautiful area. We understood the age of the hotel might prohibit Air Conditioning but it was OK. The help up front was new, I'm hoping all the figures are correct with the reservation! Such a beautiful city and valley!
by A traveller
Posted Oct. 6, 2023 on Expedia
I loved the location near the castle Gruyeres and the deer and cows on the mountain outside….so beautiful!
The breakfast was good and the staff quite friendly!
