Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Correct
Publié le 21 juin 2023 sur HomeAwayBel endroit, belle vue mais les électroménagers sont très abîmés.
par un voyageur
Another spectacular week!
Publié le 11 avr. 2024 sur HomeAwayThis was our 11 year staying at Marbella, and our second year in this unit. The unit is absolutely beautiful, and the views are amazing. Martha is wonderful to work with. She is very attentive. Whenever I had a question, she answered promptly. She is a pleasure to work with.
par un voyageur
Great Views
Publié le 25 déc. 2023 sur HomeAwayThe location is easy to find and the views of the ocean are fantastic. If we had any issues the property manager would handle them promptly. Like getting additional drinking water and getting the hot water heater turned on.
The property was very clean and we loved the ocean and swimming in the ocean. The views of the sunset are marvelous.
par un voyageur
Penthouse
Publié le 23 sept. 2023 sur HomeAwayAmazing views, breezy at night which feels amazing.
Penthouse what exactly what was needed.
Commentaires de Gestion de l’hôtel
24 sept. 2023 par VrboOwner, Gestion de l’hôtel
On behalf of the entire team at Proto Bello, I on behave of family Porto bello would like to express our sincere gratitude for choosing our establishment for your recent stay. It was an absolute pleasure to have you as our guest, and we are thrilled to hear that you thoroughly enjoyed your experience with us.
At Proto Bello, we strive to provide exceptional service and create memorable moments for our valued guests. Your positive feedback reaffirms our commitment and motivates us to continue delivering outstanding hospitality. We take great pride in ensuring that each guest feels welcomed, comfortable, and well taken care of throughout their stay, and we are delighted that we met your expectations.
We are thrilled to know that you enjoyed the various amenities and services we offer. Our team works tirelessly to maintain the highest standards of cleanliness, comfort, and efficiency to ensure an enjoyable and hassle-free experience for our guests. Knowing that we succeeded in doing so for you is truly rewarding.
Your kind words mean a lot to us. satisfaction. It serves as a great source of inspiration for us to continuously improve and provide even better experiences for our guests in the future.
Once again, thank you for choosing Proto Bello. We sincerely hope to have the pleasure of welcoming you back on your future visits to a luxury Pen House, Portobello If there is anything we can do to make your next stay even more exceptional, please do not hesitate to reach out to us. We look forward to serving you again soon.
Warmest regards,
par un voyageur
Overnight stay.
Publié le 22 juin 2023 sur HomeAwayOriginal unit was not available due to listing error. Property manager immediately called me to arrange a transfer to a similar unit.
par un voyageur
Hidden Oasis
Publié le 21 juin 2023 sur HomeAwayExceptional property situated in paradise,
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Dear Miguel n
our sincere gratitude for choosing Penthouse Portobello as your accommodation during your recent stay. It was truly an honor to have you as our valued guest.
At Penthouse Portobello, we strive to provide exceptional service and create memorable experiences for our guests. Your decision to stay with us reinforces our commitment to delivering the highest standard of hospitality.
We sincerely hope that your time with us was enjoyable and that you found our penthouse to be comfortable, luxurious, and suited to your needs. Your satisfaction is of utmost importance to us, and we are thrilled to have met your expectations.
We would like to take this opportunity to invite you to return to Penthouse Portobello in the future. Our team will be delighted to welcome you back and ensure that your next visit is just as remarkable as the last.
Once again, thank you for choosing Penthouse Portobello. We truly appreciate your business, and we remain at your service should you require any assistance or have any special requests. Please feel free to reach out to us at any time.
Warmest regards,
Sofia cuz
par un voyageur
Not the condo in the photo
Publié le 6 juin 2023 sur HomeAwayIn the listing the photo shows a white jacuzzi in a different location than the broken blue jacuzzi in my unit. The host was notified about the defective jacuzzi said someone would be out, yet no-one ever came. Starting at 8:30am-3:30pm Mon and which went on daily thru Wed workers at the pool were using power tools on the deck below our unit. They were cutting thick deck tiles. In the penthouse you could not hear yourself think. Sleeping late, forget it...so much for peace and quiet. It was SO noisy we ended up leaving the location 2 days early. The smell from the Sargassum seaweed is nauseating. To get to the water you need to walk through over a meter of Sargassum. The kitchen appliances were covered with grease and gross. The area Juan Dolio is very desolate, with very, very few places for dinner, and even fewer for breakfast. Car from SDQ to Juan Dolio was about $100 US
Not even close to what we expected.
Commentaires de Gestion de l’hôtel
1 août 2023 par VrboOwner, Gestion de l’hôtel
Dear Sir,
Good morning. We regret to hear that your recent stay with us did not meet your expectations. We would like to take this opportunity to address some of your concerns.
Firstly, we would like to clarify that the apartment you rented is the same as the one depicted in the pictures on VRBO. The only difference is that the Jacuzzi has been painted in a darker blue. Additionally, the apartment was freshly cleaned before your arrival and our cleaning service was at your disposal throughout your stay.
We also ensured that there was open communication with the host and that our maintenance team was on hand to assist you with any issues you may have had. They even went upstairs to show you how to use the Jacuzzi, and we were pleased to hear that your wife enjoyed the experience, as she shared pictures of herself happily using it.
Regarding the smell, we would like to clarify that our beachfront property is situated in the Dominican Republic and therefore has the distinct scent of the ocean breeze. We apologize if this was not to your liking, but many of our clients appreciate this unique aspect of our location.
We understand that we were not able to meet your expectations on this occasion, and we apologize for any inconvenience caused. We hope that we can have the opportunity to serve you again in the future and exceed your expectations. In regards to taxi service if you would’ve reached out to me we would provide Information on taxi drivers at a cheaper rate
Thank you for choosing our property for your stay.
Best regards,
Sophia Mendoza
par un voyageur de Coral Gables
Wonderful accommodations and management
Publié le 30 mai 2023 sur HomeAwayMartha was a great host ensuring everything was perfect and smooth. The PH was tastefully decorated and large. We enjoyed our stay and will rent there again.
Commentaires de Gestion de l’hôtel
1 août 2023 par VrboOwner, Gestion de l’hôtel
We would like to take a moment to express our gratitude for choosing us for your recent stay. We are delighted to hear that we were able to meet your expectations and provide you with a pleasant experience.
Your satisfaction is of utmost importance to us, and we are thrilled to know that we were able to deliver on our promises. We take pride in providing exceptional service to our guests, and we are pleased that we were able to make your stay a memorable one
We would like to extend our sincere appreciation for choosing us for your visit and hope that you will keep us in mind for your future travel plans. We would be honored to welcome you back and provide you with the same level of service that you received during your recent stay.
Thank you once again for choosing us, and we look forward to seeing you soon.
Best regards,
Martha c
par un voyageur
My DR Vacation 2023
Publié le 8 mai 2023 sur HomeAwayAmazing. I will go back 💯
Commentaires de Gestion de l’hôtel
1 août 2023 par VrboOwner, Gestion de l’hôtel
We be happy to have you back .
par un voyageur
Marvelous
Publié le 8 mai 2023 sur HomeAwayI have no words to express how incredibly beautiful this place is. Martha was the best; always texting us and making sure we were okay. worth every penny.
Maravilloso. No tengo palabras para expresar lo increíblemente hermoso que es este lugar. Martha fue la mejor; siempre enviándonos mensajes de texto y asegurándose de que estábamos bien. vale cada centavo.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Your satisfaction is of utmost importance to us, and we are thrilled to have met your expectations.
We would like to take this opportunity to invite you to return to Penthouse Portobello in the future. Our team will be delighted to welcome you back and ensure that your next visit is just as remarkable as the last.
Once again, thank you for choosing Penthouse Portobello. We truly appreciate your business, and we remain at your service should you require any assistance or have any special requests. Please feel free to reach out to us at any time.
Warmest regards,
