Note fondée sur 803 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par General Manager, Gestion de l’hôtel
Dear Kylan, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Staybridge Suites Gulf Shores.Kind Regards,Phillip GeterGeneral Manager
par un voyageur
Publié le 17 mars 2024 sur Expedia
Outdated. Tub filled with water and did not drain while showering. Yuck!
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Rhea, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with the tub and the condition of our facilities. Please know that we take your comments seriously and will address these concerns with our team to ensure a more enjoyable atmosphere for our guests. Your satisfaction and comfort are our top priorities, and we hope to make this right in the future. We would love to welcome you back for the seamless visit you deserve.Kind Regards,Phillip GeterGeneral Manager
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par General Manager, Gestion de l’hôtel
Dear Megan, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Kind Regards,Phillip GeterGeneral Manager
par un voyageur
Awesome Hotel - Would DEFINITELY Book again
Publié le 13 mars 2024 sur HotelsThis was a great experience! I would definitely book there again. Very clean, comfortable. Continental Breakfast was great with a wide variety to choice from. We stayed a few days as a family and loved it.
Commentaires de Gestion de l’hôtel
14 mars 2024 par General Manager, Gestion de l’hôtel
Dear Kimberly, Thank you for staying at Staybridge Suites Gulf Shores and posting your candid review. We are delighted to know you enjoyed a comfortable experience in our immaculate suites and appreciate you highlighting our superb breakfast. We truly loved hosting you and your family and hope to welcome you back soon for another memorable visit.Kind Regards,Phillip GeterGeneral Manager
par un voyageur
Publié le 13 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 mars 2024 par General Manager, Gestion de l’hôtel
Dear Cassandra, Thank you for the outstanding rating! It is a pleasure to learn that you thoroughly enjoyed your stay here at Staybridge Suites Gulf Shores. We look forward to your return and wish you all the best with your future travels.Kind Regards,Phillip GeterGeneral Manager
par un voyageur
Publié le 6 mars 2024 sur Hotels
Smell like mold.
Commentaires de Gestion de l’hôtel
7 mars 2024 par General Manager, Gestion de l’hôtel
Dear Jeany, Thank you for reviewing your recent stay at our hotel. We follow the most rigorous industry standards regarding the cleanliness of our property and continually strive to ensure a seamless visit for every guest. Therefore, we genuinely regret falling short of your expectations. We are always grateful for feedback that assists us in our continued efforts for enhancements. It was a pleasure hosting you, and we hope you will revisit us soon for a much-improved experience.Kind Regards,Phillip GeterGeneral Manager
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par General Manager, Gestion de l’hôtel
Dear Geneva, We are thrilled you had an excellent stay at Staybridge Suites Gulf Shores, and we appreciate the fantastic rating. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Kind Regards,Phillip GeterGeneral Manager
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Upon check in, employee was reserved and not friendly. A couple of times, there was no dark roast coffee. My husband asked front desk employee twice but employee "forgot" to make more. Bartender ran out of blond beer during happy hour one evening. Monday, housekeeping didn't refresh room. Tuesday we were skipped again. I called front desk on Tuesday to inquire and was told housekeeping was busy. I asked what happened Monday and she didn't know. She said she'd talk to supervisor and our room received attention on Tuesday.
When opening the curtains, I noticed that the wooden base below the air conditioner has collected a lot of dust and needs attention.
Suggest removing all carpet as it collects debris and isn't vacuumed frequently.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Becky, Thank you for your recent stay and for your feedback. We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we continuously strive to improve our services. We will address the issues raised with our team to ensure a more seamless experience for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Kind Regards,Phillip GeterGeneral Manager
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Eva Patricia, We are thrilled you had an excellent stay at Staybridge Suites Gulf Shores, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kind Regards,Phillip GeterGeneral Manager
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Very clean. Will definitely stay there again!
Commentaires de Gestion de l’hôtel
4 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Joanne, Thank you for your positive feedback on Staybridge Suites Gulf Shores! We're delighted you found our hotel very clean. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay on your next visit. Kind Regards,Phillip GeterGeneral Manager
