Note fondée sur 108 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par francoise
Publié le 13 nov. 2017 sur Hotels
sejour affaires
mention excellente pour l’accueil et le service
Commentaires de Gestion de l’hôtel
29 nov. 2017
Dear Valued Guest,
Thank you for sharing your valuable and positive feedback. I am pleased to know that you had a comfortable stay.
Thank you for choosing DoubleTree by Hilton Gurgaon! I hope to welcome you back in the near future.
Warm Regards,
Samir Avasthi
General Manager
par un voyageur
Publié le 31 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 févr. 2024 par sonam thakur, Gestion de l’hôtel
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. please accept our sincere apology for not meeting your expectations and delivering an experience that was not up to par. We have taken note of the feedback and will check with the team and take the necessary measures to ensure our commitment to the best hospitality next time you stay with us. Thankyou.Take Care. Team Hilton.
par un voyageur
Publié le 31 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 févr. 2024 par sonam thakur, Gestion de l’hôtel
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par un voyageur
Publié le 8 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2024 par sonam thakur, Gestion de l’hôtel
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guests and patrons with the best hospitality. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.
par un voyageur
Publié le 26 déc. 2023 sur Expedia
I checked in around midnight on the 23rd and checked out on the 25th.
The property was good; the facilities were neat.
The staff was very courteous too. I paid for dinner and breakfast in my reservation, and the front desk staff were nice to extend the credit to in-room dining.
But! Two aspects (maybe three) of my visit turned the whole experience into something terrible!
1.) The night we checked in, we ordered a meal for in-room dining. One of the curries we ordered was stale! We could easily sense that it had been kept out for a long time and could not be consumed. We returned it and ordered a lentil soup instead.
2.) In the room we stayed in, I noticed a cockroach! The hotel must really revise its disinfestation protocols!
3.) The breakfast spread was very good; varied cuisine representing North Indian and South Indian options, breads, eggs, etc AND quite tasty too! Options to choose from 4-5 drinks - juices, shakes, etc.
As I was jet-lagged, when I wanted to have coffee before the breakfast was ready, the staff were gracious.
BUT! The drinks in breakfast weren’t chilled! I mention this exceptionally, because The day I checked out, I had a bad case of gastro-infection. I luckily found a good doctor who did a good diagnosis and treatment, but I suffered for two days of my family vacation.
This is quite disappointing for a hotel of this standard, and I am certain that the reason for my getting ill was the food at the hotel, because I didn’t consume anything outside
Commentaires de Gestion de l’hôtel
30 janv. 2024 par sonam thakur, Gestion de l’hôtel
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. please accept our sincere apology for not meeting your expectations and delivering an experience that was not up to par. We have taken note of the feedback and will check with the team and take the necessary measures to ensure our commitment to the best hospitality next time you stay with us. Thankyou.Take Care. Team Hilton.
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 déc. 2023 par Sonam thakur, Gestion de l’hôtel
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. May I request you to share your contact details so we can connect with you and understand the concern better. Thankyou Take Care. Team Hilton.
par un voyageur
Publié le 19 déc. 2023 sur Hotels
All employees were great
Great place for the price
Nirmal in kitchen was very very good
But all other employees were very good
Every time I had a problem or request they promptly solved it.
I am from USA ,
This place is just great for the price.
I will stay here again
Commentaires de Gestion de l’hôtel
5 janv. 2024 par sonam thakur, Gestion de l’hôtel
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guests and patrons with the best hospitality. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.
par un voyageur
Publié le 11 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Sonam Thakur, Gestion de l’hôtel
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. May I request you to share your contact details so we can connect with you and understand the concern better. Thankyou Take Care. Team Hilton.
par un voyageur
Publié le 11 nov. 2023 sur Hotels
Amazing experience. Great food, amazing cleanliness.
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Sonam Thakur, Gestion de l’hôtel
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.
par un voyageur
Publié le 4 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Sonam Thakur, Gestion de l’hôtel
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.
