Ratings based on 814 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
by A traveller
Modern, stylish hotel.
Posted Jan. 22, 2024 on HotelsThe hotel is very modern and smart. Staff are friendly. We arrived early in the morning and was able to leave our bags here until we checked in later.
Short walk to Hamburg HBF, and the town hall.good location
by A traveller
Posted Jan. 8, 2024 on Hotels
by A traveller
Posted Dec. 23, 2023 on Expedia
The lift didn't work for most of our stay. The access to the hotel is either by a manual revolving door, or another door that they lock from early. Getting in and out with a pram was difficult and we have no accessiblity issues. The staff seemed oblivious to this. The toilet shower is in too close proximity to the sleeping area, if you stay with family if you need the toilet at night they will be woken up (i get this is a cultural thing also but I've stayed in many hotels and this is unusual). The bedsheets stained. The restaurant was closed for most of our stay. They charged 25 Euro's for a canteen breakfast in an office like space (presumably because their restuarant was closed). Location is great but honestly I will never visit another Barcelo anywhere, how they think treating guests like this is acceptable is beyond me. I travelled with my partner and our toddler.
Comment from Hotel Management
Dec. 26, 2023 by Linda Plettenberg, Guest Experience Manager, Hotel Management
Dear Chima,Thank you for taking the time to share your feedback.We're sorry to hear about the challenges you faced during your stay, including the lift situation and the accessibility with a pram. We strive to maintain all our facilities in top working order and regret any inconvenience this may have caused. Regarding the breakfast experience, while our main restaurant was temporarily unavailable, we endeavored to provide a suitable alternative, and we apologize if this did not meet your expectations. We also take note of your comments about the room layout and the bedsheet condition; please rest assured that we uphold high standards of cleanliness and guest comfort. We look forward to the chance to host you again for a more satisfying experience,Kind regards,Linda Plettenberg, Guest Experience Manager
by A traveller from England
Posted Dec. 21, 2023 on Expedia
by A traveller
Posted Dec. 19, 2023 on Expedia
by A traveller
Posted Dec. 18, 2023 on Expedia
by A traveller
Posted Dec. 15, 2023 on Expedia
by A traveller
Posted Dec. 13, 2023 on Expedia
by A traveller
Great.
Posted Dec. 12, 2023 on HotelsGreat. Clean. Comfortable. Great shower!
