Ratings based on 946 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 8, 2024 on Expedia
Some staff were very unhelpful
Comment from Hotel Management
Mar. 8, 2024 by Franziska, Hotel Management
Dear Plo, Thank you for taking the time for this review. I am sorry to hear that our team was not able to assist you to your satisfaction but am still glad to see that you had an overall good stay. We hope to welcome you again. Best regards, Guest Service
by A traveller
Posted Mar. 7, 2024 on Expedia
generally very good. Only concerns were that the swimming pool was very cold and one pf the reception staff was quite rude when I asled for help.
Comment from Hotel Management
Mar. 7, 2024 by Franziska , Hotel Management
Dear Plo, Thank you for taking the time for this review. It is good to read that you overall enjoyed your time with us. Nevertheless I have shared your input regarding the pool temperature and would like to apologize that the interaction with the reception team member left you unsatisfied. I thank you again for your time. With best regards, Guest Service
by A traveller
Miniature Wonderland Stay
Posted Feb. 25, 2024 on HotelsThis is my second time staying at the HAMBURG MARRIOTT ABC Strasse. The hotel is doing well and although it has been around for a long time it has a new feeling as it is kept to a really high standard and is really clean and comfortable. This hotel is really well situated in a very nice area of Hamburg very close to any attraction that you want. I will always stay at this hotel when I visit Hamburg.
Comment from Hotel Management
Feb. 26, 2024 by Maria, Hotel Management
Dear Enda, warm greetings from the Hamburg Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had a good stay with us and that you really like our location. We are already looking forward to welcome you back soon and if you need any further assistance please feel always welcome to contact us directly. Best regards, MariaGuest Services
by A traveller
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by Lina, Hotel Management
Dear Howard,thank you for taking the time to provide us with your feedback.We are sorry to see that we couldn't fully meet your expectations while staying with us. We still hope that you enjoyed your time in Hamburg.We would love to welcome you back with us in the future to make up for this experience.Best regards,Lina Guest Service
by A traveller
Posted Dec. 15, 2023 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by Franziska, Hotel Management
Dear Zac, Thank you for taking the time to complete this review. I see that we were not quite able to match your expectations during this stay, for which I would like to apologize. We hope to be able to welcome you again in our or one of our many Marriott houses worldwide. With best regards, Guest Service
by A traveller
Posted Dec. 12, 2023 on Expedia
Staff were friendly and well trained. Very helpful with any queries. Breakfast was excellent especially the omelette station.
Comment from Hotel Management
Jan. 9, 2024 by Franziska, Hotel Management
Dear Melissa, Thank you very much for taking the time for this review. It is great to read that you enjoyed your stay and especially our team was able to wow you. I will gladly share your praise with the culinary team. We look forward to welcoming you again. Best regards, Guest Service
by A traveller
Posted Dec. 8, 2023 on Hotels
Everything was great besides that the rooms old dated and not worse what it costs .
Location, staff , Lobby, Bar and service was fabulous .
Rooms are bad
Thank you
Comment from Hotel Management
Jan. 9, 2024 by Franziska, Hotel Management
Dear Stephanie, Thank you for taking the time for this feedback. It is great to hear that our team was able to delight you. We would welcome the opportunity to host you again this year in our freshly renovated room. With best regards, Guest Service
by A traveller
Posted Dec. 5, 2023 on Hotels
Comment from Hotel Management
Dec. 5, 2023 by Franziska , Hotel Management
Dear Keith, Thank you very much for taking the time to share this glowing review of your recent stay. I am glad to see that we were able to delight you ang we look forward to welcoming you back. With best regards, Guest Service
by A traveller
Posted Oct. 4, 2023 on Hotels
Great room and restaurant. Service great. Would definitely book here again.
Comment from Hotel Management
Oct. 4, 2023 by Lina, Hotel Management
Dear Clifford,Thank you very much for taking the time to provide us with your feedback. We love to hear that you enjoyed your stay with us and we look forward to welcoming you again in our beautiful city. I will pass your compliments to all departments involved.Thank you and best regards,Lina Guest Service
by A traveller
Posted Oct. 1, 2023 on Expedia
Comment from Hotel Management
Oct. 2, 2023 by Maria, Hotel Management
Dear Olga, greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. Best regards, Maria Guest Services
