Ratings based on 927 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Kathleen
Posted Feb. 19, 2024 on Expedia
Steps from main train station, bus and U-/S-bahn. Clean, quiet room. No fuss check-in. Complimentary continental breakfast.
by A traveller from Berkeley
Posted Feb. 17, 2024 on Expedia
We reserved a room at the hotel. But we were sent to an apartment building nearby with no security. Adicts were geting high with spoons and neddles in the cozy entrance every night. The non-hotel building had 5 stories without elevator and no staff. If we had wanted an apartment without reception or security, we would have rented one for halve of what we paid. The apartment was in bad condition, the bathroom floor was all broken and covered with a dirty carpet. In my view this hotel is a total scam.
by A traveller from Toronto
Posted Feb. 10, 2024 on Expedia
Cute old-fashioned decor, carpet in room needs replacing, but i liked that it had an ensuite bathroom. The staff are super friendly and the area is very walkable and directly beside a metro / subway. Lots of unhoused people and many under the influence of substances that are wandering about outside the hotel, but as a solo female i still felt safe.
by A traveller
Posted Feb. 9, 2024 on Expedia
.
by A traveller
Posted Jan. 17, 2024 on Expedia
We loved the 14-foot ceilings in our room. The room was clean and quite and nicely furnished. The breakfast buffet was excellent. And the location next to the bus terminal and train station made it an excellent pedestrian place.
It is an old building with a grand spiral staircase. If you're sensitive to cigarette smoke there was a faint odour in the stairwell and strong smell in the restaurant service corridor.
Comment from Hotel Management
Jan. 18, 2024 by The Team at Novum Hotel Graf Moltke, Hotel Management
Dear James,Thank you for your wonderful review of the Novum Hotel Graf Moltke. We're thrilled to hear you enjoyed our high ceilings, clean and comfortable rooms, and our convenient location.We apologize for the inconvenience caused by the smell of cigarette smoke in certain areas. Despite being a non-smoking hotel, external factors can sometimes lead to such situations. Rest assured, we are continually working on improving this aspect.We look forward to welcoming you back and wish you all the best.Warm regards,The Team at Novum Hotel Graf Moltke
by A traveller
Noisy
Posted Jan. 17, 2024 on HotelsWalls are so thin we could hear one neighbour snoring, and another vomiting, the windows block no noise from the street so you'll be treated to the noise of emergency vehicle sirens and the wildlife lingering outside.
by A traveller
Posted Dec. 19, 2023 on Expedia
We paid for a double room we were given a 48 Inch bed The room May have been 60 inches wide We complained at the desk but were told that they were full and would not give us a double bed We paid 502 euros for this We we’re not happy with hotel or staff
Maureen Stevens
Comment from Hotel Management
Dec. 19, 2023 by Novum Hotel Graf Moltke Hamburg, Hotel Management
Dear Maureen,Thank you for reviewing your stay with us.We are sorry to hear that you were not happy with the bed and our staff because we aim for a great service for all. The beds in the double rooms may vary and as much as we try due to the booking and reservation situation is not always possible to fulfill all customer requests, alas. Unfortunately we could not offer another room as we were fully booked. Our prices vary daily depending on availability and the general market situation. We sincerely apologize for the inconvenience.With kind regardsYour Novum Hotel Graf Moltke Hamburg team
by A traveller
Posted Dec. 8, 2023 on Expedia
The room with twin beds are quite minimal. Extra pillows would be nice since the one provided was very flat.
by A traveller
Posted Dec. 5, 2023 on Hotels
by A traveller
Posted Nov. 21, 2023 on Hotels
