Ratings based on 14 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 28, 2024 on Expedia
Attention to details and tip top service from all the staff. Best hotel!
Comment from Hotel Management
Feb. 1, 2024 by Dennis Laubenstein, Hotel Management
Dear Carol, We are honored to have been the choice for your recent stay in Hanoi, and your kind words about our team, our service are truly appreciated. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. In Appreciation, Dennis Laubenstein
by A traveller
Posted Dec. 12, 2023 on Expedia
Had a great experience at The Capella. Everything was first rate!!
Comment from Hotel Management
Dec. 31, 2023 by Dennis Laubenstein, Hotel Management
Dear Gail,Thank you very much for choosing to stay at Capella Hanoi and spending time to give us such gorgeous feedback. I am grateful for your kind words and can’t wait to welcome you back soon.In Appreciation,Dennis Laubenstein
by A traveller
Posted Nov. 20, 2023 on Hotels
by A traveller
Posted Oct. 3, 2023 on Expedia
Very good service and welcomed by staff
Enjoyed afternoon tea and evening ritual sessions
Will definitely revisit again
Comment from Hotel Management
Oct. 17, 2023 by Dennis Laubenstein , Hotel Management
Dear Wing Chi,Thank you for your kind words and sharing about our experience with us. I also sincerely wish to welcome you again soon so you can enjoy more of the warmth of Capella's hospitality. Best regards,
by A traveller
Posted Jul. 27, 2023 on Hotels
Comment from Hotel Management
Aug. 16, 2023 by Dennis Laubenstein, Hotel Management
Dear Mark,Warmest greetings from your Capella home in Hanoi city. It is an honor to receive your kind words and positive remarks on your stay. We are delighted to know that you enjoyed every inch of our hotel. At Capella Hanoi, we endeavor to stun every guest with the finest extravagance in details, entice them to escape the present and find a world of spellbinding grandeur. From the bottom of our hearts, we hope to see you again in the near future. In Appreciation, Dennis LaubensteinGeneral Manager
by A traveller
Posted Jul. 4, 2023 on Expedia
Best hotel experience we could have possibly asked for on a celebratory weekend. The personalised service, thoughtful recommendations, wonderfully appointed rooms, excellent housekeeping, delightful hotel rituals, authentic food, relaxing spa, and cohesive opera theme are simply second to none. Would travel the world for a chance to stay at this hotel again.
Comment from Hotel Management
Jul. 9, 2023 by Dennis Laubenstein, Hotel Management
Dear Shivin, Thank you so much for your kind words of praise for the services you experienced from of all of our colleagues. We love it when people share how they were fascinated by the opera vibe of Capella Hanoi, where we aim to make every visitor feel as if they've stepped back in time. We absolutely loved having you stay with us and can't wait to welcome you back soon. In Appreciation, Dennis Laubenstein Hotel General Manager
by A traveller
Posted Mar. 25, 2023 on Expedia
Absolutely stunning hotel with great amenities and activities. We've stayed at a lot of beautiful properties around the world and this is definitely one of the top hotels we've ever stayed. The staff are all so nice from the front desk to wait staff to bartenders to the spa, etc.
Comment from Hotel Management
Mar. 28, 2023 by Dennis Laubenstein, Hotel Management
Dear Danielle, Warmest greetings from your Capella home in Hanoi city. It is an honor to receive your kind words and positive remarks on your stay. We are delighted to know that you enjoyed every inch of our hotel. At Capella Hanoi, we endeavor to stun every guest with the finest extravagance in details, entice them to escape the present and find a world of spellbinding grandeur. From the bottom of our hearts, we hope to see you again in the near future. In Appreciation, Dennis LaubensteinGeneral Manager
by A traveller
Posted Dec. 18, 2022 on Hotels
Comment from Hotel Management
Dec. 24, 2022 by Dennis Laubenstein, Hotel Management
Dear John, Warmest greetings from your Capella home in Hanoi city. It is an honor to receive your kind words and positive remarks on your stay. We are delighted to know that you enjoyed every inch of our hotel. At Capella Hanoi, we endeavor to stun every guest with the finest extravagance in details, entice them to escape the present and find a world of spellbinding grandeur. From the bottom of our hearts, we hope to see you again in the near future. In Appreciation, Dennis LaubensteinActing General Manager
by A traveller
Posted May 31, 2022 on Hotels
Excellent hardware and staff are very attentive
Comment from Hotel Management
Jun. 27, 2022 by ., Hotel Management
Dear Mr. Hang,
Warmest greetings from your Capella home in Hanoi city.
It is an honor to receive your kind words and positive remarks on your stay. We are delighted to know that you enjoyed every inch of our hotel. At Capella Hanoi, we endeavor to stun every guest with the finest extravagance in details, entice them to escape the present and find a world of spellbinding grandeur.
From the bottom of our hearts, we hope to see you again in the near future.
In Appreciation,
Christoph Strahm
General Manager
by A traveller
Posted Feb. 14, 2024 on Hotels
很特别和惊艳的酒店。服务和餐饮一流，周边也很舒适。
