Ratings based on 363 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Expedia
This is a comfortable property with very friendly staff and a good restraunt.
Comment from Hotel Management
Feb. 28, 2024 by Diamond Westlake Suites, Hotel Management
Dear Mr. Jacques,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank you
by A traveller
Posted Feb. 26, 2024 on Expedia
Great staff very welcoming. Ha and Tam were very helpful and always asking to help. I will definitely stay at this resort again.
Comment from Hotel Management
Feb. 27, 2024 by Diamond Westlake Suites, Hotel Management
Dear Ms. Mariangela,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you
by A traveller
Posted Feb. 26, 2024 on Expedia
Place is nice for long term for sure with great amenities
Comment from Hotel Management
Feb. 27, 2024 by Diamond Westlake Suites, Hotel Management
Dear Mr. Joshua,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you
by A traveller
Posted Feb. 16, 2024 on Expedia
The staffs are very helpful! Special mention to Cha for helping me with my last minute arrangement of airport taxi that accept credit card for payment. I love that this hotel is not located in the city center as it gives you the peace and quiet after a long day of fun and busyness of the city. I love the space and big grounds with play ground for my daughter and swimminh pool.
We stayed in a 2 bedroom suite, it is large and spaceous. They have youtube and cable tv. Bathroom is really nice and clean with bathtub.
All in all if you are travelling with kids this is ideal for you. It is not the most updated resort but its staff and peacefulness sold it for me.
Thank you for making our stay comfortable and memorable to us!
Comment from Hotel Management
Feb. 24, 2024 by Diamond Westlake Suites, Hotel Management
Dear Ms./Mr. Ma Caridad Padua Solis,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you
by A traveller
Posted Feb. 14, 2024 on Hotels
Spacious, clean, great location and very nice employees. Only negative point, the mattress probably needs to be changed, we could feel the springs.
Comment from Hotel Management
Feb. 15, 2024 by Diamond Westlake Suites, Hotel Management
Dear Mr. Guy,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex and appreciate your constructive feedback giving us the chance to improve our services better and better.We look forward to welcoming you back here very soon.Thank you.Diamond Westlake Suites
by A traveller
Great value for money
Posted Jan. 27, 2024 on Hotelsquiet ， by the lake, great shuttle bus service to old quarter, and fantastic breakfast at the cost we paid, highly recommend
Comment from Hotel Management
Feb. 15, 2024 by Diamond Westlake Suites, Hotel Management
Dear valued guest,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank youDiamond Westlake Suites
by A traveller
Posted Jan. 21, 2024 on Expedia
Pro's: Employee who transported our bags and checked us into our suite was friendly. The bathroom and suite were very clean, and the suite was very spacious. The breakfast was good. Heat and AC worked well.
Cons: Impersonal reception performed by employees behind plastic panels through which they could barely be heard.
The terrace of the suite had a view of incoming street and surrounding buildings, and no table or chairs to sit outside.
The bathroom did not have a bidet, and the only outlet where you could use the hair dryer was by the dining room table.
The kitchen had bare minimum supplies - no salt or pepper, no coffee pot, no hand towels or paper towels. When I was using the washer, and tried to use the oven the breaker tripped, and I had to wait for the oven to finish, and restart the wash cycle that had nearly finished previously.
We tried to use the Wi-Fi password that was provided, and it did not work on three different devices. When we asked for assistance with it, we were instructed to enter the Wi-Fi password.
In short, the accommodations are represented as luxurious, but we found them just average
Comment from Hotel Management
Feb. 15, 2024 by Diamond Westlake Suites, Hotel Management
Dear Mr. Robert,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex and appreciate your constructive feedback giving us the chance to improve our services better and better.We look forward to welcoming you back here very soon.Thank you.Diamond Westlake Suites
by A traveller
Amazing stay
Posted Jan. 7, 2024 on HotelsGreat place. Quiet and tranquil. Rooms were spacious and friendly staff
Comment from Hotel Management
Feb. 15, 2024 by Diamond Westlake Suites, Hotel Management
Dear Mr. Tony,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank youDiamond Westlake Suites
by A traveller
Posted Jan. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Diamond Westlake Suites, Hotel Management
Dear Mr. Gaganpreet,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you
by A traveller
Posted Dec. 13, 2023 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Diamond Westlake Suites, Hotel Management
Dear Mr. Mansour,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews/score for us. We are regretful about the score 2 you left for our hotel and it would be highly appreciated if you could share with us the unexpected experiences or issues you may encounter during your last stay with us. Since every comment from the guest is our valued opportunity to learn where we are and what we need to improve, we look forward to your feedback very soon.We hope to have another chance to welcome you back here in the near future. Thank you
