Note fondée sur 522 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St barth
Publié le 24 nov. 2019 sur Expedia
Les vitres n’ont pas été nettoyées depuis longtemps
Commentaires de Gestion de l’hôtel
25 nov. 2019 par Senior Sales Manager, Gestion de l’hôtel
Dear Value Guest
Thank you for your kind feedback
At Fortuna Hanoi, we will try our best service to meet customer expectation.
We are reviewing your feedback and we will improve on this to make it better.
Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi soon.
Best regards,
Kevin Cong
Senior Sales Manager
par un voyageur
Publié le 18 mars 2024 sur Expedia
清潔感のある良いホテルです。朝食も美味しく、種類も豊富です。部屋に髭剃りが無かったのでフロントまで貰いに行きましたが、ホテル内では英語かベトナム語を話せないと苦労します。
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Fortuna Hotel Hanoi, Gestion de l’hôtel
Dear Shoichi,Thank you for your positive review praising our cleanliness and abundant breakfast options. We are so pleased you had a wonderful stay and appreciate you highlighting aspects you enjoyed. We aim to delight every guest, and your kind words motivate us to continue providing quality service. We hope to welcome you back soon.Best regards,
par un voyageur
Publié le 18 mars 2024 sur Expedia
Good location.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Fortuna Hotel Hanoi, Gestion de l’hôtel
Dear Lyu,Thank you so much for your kind words and for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay and we hope to see you again soon.Best regards,
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Fortuna Hotel Hanoi, Gestion de l’hôtel
Dear Kazunari,Thank you for taking the time to rate our hotel. We value your feedback and are always working to improve our services. If you have any specific suggestions or comments that can help us enhance your experience, please don't hesitate to share them. We hope to have the opportunity to provide you with a delightful experience in the future.Best regards,
par un voyageur
Publié le 17 mars 2024 sur Expedia
場所はあまり良くないけど、クオリティは高い
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Fortuna Hotel Hanoi, Gestion de l’hôtel
Dear Tatsuhiro,Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay at Fortuna Hotel Hanoi and we appreciate your compliments. We are sorry however that we fell short of your expectations in terms of some areas. Your feedback is important to us, and we strive to improve our services continuously. We certainly look forward to welcoming you back again soon.Best regards,Fortuna Hotel Hanoi
par un voyageur
Publié le 14 mars 2024 sur Expedia
Everything was good. But Please be sure to take action if excessive noise is reported late at night.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Fortuna Hotel Hanoi, Gestion de l’hôtel
Dear Lyu,Thank you so much for your kind words and for taking the time to share your experience with us. We are sorry however that we fell short of your expectations in terms of some areas. Your feedback is important to us, and we strive to improve our services continuously. We certainly look forward to welcoming you back again soon.Best regards,
par un voyageur
Publié le 13 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Fortuna Hotel Hanoi, Gestion de l’hôtel
Dear WooYong,Thank you for sharing your experience with us! We're glad to have made your stay enjoyable. We hope to have the opportunity to serve you again in the future.Best regards,
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Fortuna Hotel Hanoi, Gestion de l’hôtel
Dear Kanemoto,Thanks for the wonderful rating! We're delighted to hear that you had a great stay with us and we hope to have the opportunity to serve you again in the future.Best regards,Fortuna Hotel Hanoi
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Fortuna Hotel Hanoi, Gestion de l’hôtel
Dear Takahiro,We are delighted to receive an excellent! We're so glad to know that you enjoyed your stay with us and we hope to have opportunity to serve you again in the future.Best regards,Fortuna Hotel Hanoi
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Fortuna Hotel Hanoi, Gestion de l’hôtel
Dear Jongwook,Thanks for the full score review! We're glad to know that you had a great stay at our hotel and we appreciate your feedback.Best regards,
