Note fondée sur 475 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,9 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 févr. 2024 sur Expedia
très bel hôtel superbe petit dej chambre très calme
personnel très serviable tout était parfait
hôtel très bien situé pour visiter hanoï 😍
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Chloe Nguyen - Customer Service Manager, Gestion de l’hôtel
Dear Mrs. Karine, Thank you for sharing your experience at L’HOTEL du LAC with us!We are thrilled to hear that you had a delightful stay with us, and that our staff exceeded your expectations with their exceptional service.We are pleased to know that you enjoyed our rooms, the breakfast, as well as our location. We appreciate your kind words about our staff. Thank you for choosing our hotel and we look forward to welcoming you back with better experience.Warm regards,
par un voyageur
Très bien mais bruyant
Publié le 13 janv. 2024 sur HotelsL'hôtel est très bien placé pour la visite de Hanoï, le seul bémol c'est que nous avions pris une chambre avec fenêtre mais celle ci était très bruyante même la nuit, si je reviens dans cet hôtel je prendrai une sans fenêtre
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Chloe Nguyen - Customer Service Manager, Gestion de l’hôtel
Dear Mr. Jean Pierre, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a positive experience with us. Your constructive comments are truly appreciated from our Management and team as a chance to learn and grow. Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards
par un voyageur
Publié le 17 déc. 2023 sur Hotels
It was a great stay at hotel du Lac . Everything was fantastic !! Lovely front desk staff.
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Chloe Nguyen - Customer Service Manager, Gestion de l’hôtel
Dear Mr. Tebnoma David, Thank you for choosing L’hotel du Lac Hanoi for your recent stay in Hanoi and for sharing your feedback.We greatly appreciate your excellent rating. We're thrilled to read that you had an excellent experience with us, specifically highlighting our fantastic team. Providing top-notch service is a priority for us, and we're delighted that our efforts contributed positively to your stay.The next time you return to Hanoi, we would love to have you stay with us once again for another excellent stay.Kind regards,
par un voyageur
Publié le 14 déc. 2023 sur Hotels
It was an excellent stay at hotel du lac . Staff very friendly and helpful always ready to help.
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Chloe Nguyen - Customer Service Manager, Gestion de l’hôtel
Dear Mr. Tebnoma DavidThank you for choosing to stay with us at L’hotel du LAC Hanoi and for sharing your perfect rating. We greatly appreciate your positive feedback.We're delighted to hear that your stay was excellent and that you found our team amazing, helpful, and friendly. Providing exceptional service is a top priority for us, and your kind words let us know we are succeeding in our efforts!Your satisfaction is important to us, and we're thrilled that you had such a positive experience during your stay. The next time you visit Hanoi, we would love to have the honour of hosting you for another amazing experience!Kind regards,
par un voyageur
Publié le 30 nov. 2023 sur Expedia
La chambre parfaite près de tout shopping et du lac très de tout personnel très agréable et de plus une hôtesse parle français cela est plus
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Chloe Nguyen - Customer Service Manager, Gestion de l’hôtel
Dear Mrs. MyriameThank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience.Thanks for your support, we really appreciate it! Looking forward to seeing you again soon
par un voyageur
Publié le 11 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Chloe Nguyen - Customer Service Manager, Gestion de l’hôtel
Dear Mr. Olivier, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards
par un voyageur de Jakarta Selatan
Publié le 8 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2023 par Chloe Nguyen - Customer Service Manager, Gestion de l’hôtel
Dẻar Mr. Olivier, Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.Best regards,
par un voyageur
Publié le 15 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2023 par Anna Anh , Gestion de l’hôtel
Dear Mr. Luc Le, Thank you so much to spend time to leave your score for us. We alway are improving our service more and more . We hope to have a chance to welcome you again. Thanks & Best regards, ANNA Customer & Service Manager
par un voyageur
Publié le 6 déc. 2022 sur Expedia
Hôtel accueillant, personnel aux petits soins, grande chambre avec vue sur le fleuve
Petit déjeuner varié et très bon.
Les chambres sont propres, le lit est confortable (et immense)
Un excellent rapport qualité/prix
Plusieurs restaurants dans les rues aux alentours si nécessaire.
Commentaires de Gestion de l’hôtel
17 déc. 2022 par Anna Anh, Gestion de l’hôtel
Dear Mr. Walkiewicz Samuel,Merci beaucoup.We are very glad to hear that from you.We always try our best to bring the greatest service to all our guest.Thank you for your valuable feedback.We are looking forward to seeing you again.Yours sincerely,Anna Anh
par un voyageur
Excellent service
Publié le 21 févr. 2024 sur HotelsLucas and the rest of the staff made our stay outstanding. Accommodated every request, arranged transportation and tours. Breakfast was enjoyable. Close to food and shopping. Highly recommend.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Chloe Nguyen - Customer Service Manager, Gestion de l’hôtel
Dear Mrs. Leilah R, Thank you for choosing to stay with us at L’hotel du LAC Hanoi and for sharing your perfect rating. We greatly appreciate your positive feedback. I'm delighted that you enjoyed the convenience of our great location, making it easy to explore everything you wanted to see in the Old Quarter. It's also great to know that you had a brilliant experience with our breakfast, and our transportation and tour service. We would love to have the opportunity to welcome you back to stay with us at L’hotel du Lac Hanoi for another wonderful stay.Best regards,
