Ratings based on 917 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 14, 2024 on Expedia
Good all around
Comment from Hotel Management
Mar. 1, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
by A traveller
Posted Feb. 12, 2024 on Expedia
Hands down, This is one of the best hotels in Hanoi. The staff is amazing, professional and friendly. They definitely kept us informed, about the fact that it’s a the Lunar New Year ( Year of the Dragon) celebration. Might affect opening time of the restaurants and other activities. Now, the rooms are very clean and well kept. Oh and did I mention, I loved the heated toilet seat 😂. The food is excellent and u can definitely expect to get excellent service too… The great location. Everything u need and more is at this hotel.. I would definitely recommend this hotel and I would definitely stay here again in the future…
Comment from Hotel Management
Mar. 1, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
by A traveller
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Apr. 1, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
by A traveller
Posted Jan. 24, 2024 on Expedia
Excellent hotel, excellent friendly service
Comment from Hotel Management
Jan. 30, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
by A traveller from Victoria
Posted Jan. 21, 2024 on Expedia
The location was perfect when you don't want hustle bustle of the Old Quarter. The Club Team leaded by Quynh Anh was excellent in settling in my new surroundings. The complementary welcome "Sunset Buffet" was fantastic as no other hotel that has it. Also, the complementary "Afternoon Tea" was welcoming and convenient. All in all, Lotte was a great hotel - I:ll be back when I am in Hanoi.
Comment from Hotel Management
Jan. 23, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
by A traveller
Posted Jan. 15, 2024 on Expedia
A well managed hotel, very clean, comfortable and convenient in terms of restaurant and shopping facilities. Will definitely return for any future Hanoi trip.
Comment from Hotel Management
Jan. 19, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
by A traveller
Posted Jan. 12, 2024 on Expedia
Convient as there is a supermarket downstairs to buy souvenir before you leave the country
Comment from Hotel Management
Jan. 19, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Lotte Hotel Hanoi, Hotel Management
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
