Ratings based on 925 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
The customer service was excellent and the room was elegant and comfortable.
Comment from Hotel Management
Mar. 4, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mrs. Rebecca,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,
by A traveller
Posted Mar. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mr/Mrs. Blaine, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,
by A traveller
Decent hotel, good roooms, bathrooms a big No!
Posted Feb. 29, 2024 on HotelsThe hotel as such was great, friendly staff and amazing breakfast. The room was good too - pretty big and had all the facilities. The bathrooms definitely need a redesign. The shower area was a bath tub and the water spills all around it making it extremely slippery and dirty. The water from the taps and shower smelled like drainage water!! The bathroom could have been cleaned a bit more attentively.
Comment from Hotel Management
Mar. 1, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Sir/Madam,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mrs. Biola,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,
by A traveller
Mrs
Posted Feb. 28, 2024 on HotelsWe are from Massachusetts , USA . This is our first vacation to Hanoi .Hotel is nice and clean . Breakfast is free but delicious . Good location in old town of Hanoi . We are happy to stay in this hotel and visit many places in Hanoi
Comment from Hotel Management
Mar. 1, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mr/Mrs. Van, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards
by A traveller
Posted Feb. 28, 2024 on Expedia
Amazing and friendly staff. Very attentive and informative! Very clean and Highly recommend. Recommend getting a room with a view because the ones that don’t can get kind of depressing with no day light.
Comment from Hotel Management
Mar. 1, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mr. Jack, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Sir/Madam, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards
by A traveller from Santa Monica
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mr. Xuan Khai,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,
by A traveller
Posted Feb. 26, 2024 on Expedia
Lovely little hotel tucked away in a little Hanoi street, we were made really welcome and the room was lovely, no window in the room but really didn’t make a difference, we heard no noise at all from the street, which was a very busy street with lots of traffic, breakfast was lovely with plenty of options, beds really comfortable and staff were really nice and helpful 😆
Comment from Hotel Management
Mar. 30, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mrs. Debbie Pallister,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,
by A traveller from Sacramento
Posted Feb. 26, 2024 on Expedia
The value is exceptional for all aspects of staying in this boutique hotel: quiet room, great bed, good breakfast and amazing staff. Love to be back someday. Highly recommend to the traveller. Thank you staffing at the hotel.
Comment from Hotel Management
Feb. 27, 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mr. Trung, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards
