Ratings based on 391 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 22, 2024 by Ly, Hotel Management
Dear Nia Thank you for your rating. We are sorry to learn that you were not completely happy with your stay at our hotel. We appreciate very much if you could provide us with more details so that we can address the issues to bring you a better experience the next time you visit. Look forward to reading from you.Regards,The Hotel Management
by A traveller
Excellent Overall Stay
Posted Jan. 13, 2024 on HotelsOverall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
by A traveller
Posted Nov. 26, 2023 on Expedia
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
by A traveller
Posted Oct. 24, 2023 on Expedia
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
Comment from Hotel Management
Oct. 25, 2023 by Hotel Management, Hotel Management
Dear DavidThank you for your wonderful feedback! We're thrilled to hear that our staff made your experience exceptional and that you enjoyed the lovely breakfast area. It was a pleasure to be a part of your son's wedding event, and we're delighted that it went brilliantly well. We look forward to welcoming you back soon!The Hotel Management
by A traveller
Posted Sep. 21, 2023 on Expedia
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Comment from Hotel Management
Sep. 21, 2023 by Hotel Management, Hotel Management
Dear Rodolfo Thank you for your positive feedback! We are delighted to learn that you are satisfied with your stay at Sheraton Hanoi. We look forward to serving you again in the future. The Hotel Management
by A traveller
Posted May 9, 2023 on Expedia
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
Comment from Hotel Management
May 10, 2023 by Giang Hoang, Hotel Management
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
by A traveller
Posted Apr. 4, 2023 on Hotels
Comment from Hotel Management
Apr. 5, 2023 by Giang Hoang, Hotel Management
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
by A traveller
Posted Mar. 17, 2023 on Hotels
Comment from Hotel Management
Mar. 19, 2023 by Giang Hoang, Hotel Management
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
by A traveller
Posted Mar. 6, 2023 on Hotels
Comment from Hotel Management
Mar. 7, 2023 by Giang Hoang, Hotel Management
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
by A traveller
Just lovely this hotel
Posted Feb. 25, 2023 on HotelsEverything was amazing, the team took great care of me, I could not ask for a better stay
Comment from Hotel Management
Feb. 26, 2023 by Giang Hoang, Hotel Management
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
