Ratings based on 397 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Hotel Management, Hotel Management
Dear Sokbe, Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
by A traveller from Westminster
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Hotel Management, Hotel Management
Dear Mr. Tom,Thank you for taking the time to share your feedback about your stay. I apologize that your experience at SUPER HOTEL Candle did not meet your expectations. Please accept my sincerest apologies. At SUPER HOTEL Candle, we are committed to delivering an exceptional service experience to every guest, and your feedback is invaluable to us. Rest assured that we are taking appropriate measures to address the issue and prevent it from recurring in the future. We appreciate your candid comments and hope for the opportunity to better serve you in the near future.
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 3, 2024 by Hotel Management, Hotel Management
Dear Jeffrey L, Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your feedback about your stay. I apologize that your experience at SUPER HOTEL Candle did not meet your expectations. Please accept my sincerest apologies. At SUPER HOTEL Candle, we are committed to delivering an exceptional service experience to every guest, and your feedback is invaluable to us. Rest assured that we are taking appropriate measures to address the issue and prevent it from recurring in the future. We appreciate your candid comments and hope for the opportunity to better serve you in the near future.
by A traveller
Posted Jan. 19, 2024 on Wotif
Great service and great staff , excellent customer service
Comment from Hotel Management
Jan. 19, 2024 by Hotel Management, Hotel Management
Dear Mr. Arvinder,Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
by A traveller
Posted Jan. 8, 2024 on Expedia
Family suite was very spacious and facilities good. Clientele and services (food, language etc) appear to be aimed at Japanese and Korean visitors. Breakfast is standard buffet breakfast - good but not exceptional. Traffic is very heavy and location not very central but Grab was very efficient, cheap and quick to get around even in peak hour.
Comment from Hotel Management
Jan. 9, 2024 by Hotel Management, Hotel Management
Dear Mr. Adrian, Thank you kindly for sharing your nice comments with us. I was delighted to learn that your recent stay with us was well looked after. I shall share your comments with our team, and particularly with Mr. Đạt, whom I am sure will be delighted to learn that their efforts did not go un-noticed and that you thoroughly enjoyed our hotel services and facilities. From all of us at SUPER HOTEL Candler, thank you again for your nice comments and look forward to having the privilege in the near future to welcome you back!
by A traveller
Posted Dec. 30, 2023 on Hotels
Comment from Hotel Management
Dec. 31, 2023 by Hotel Management, Hotel Management
Dear Valued Guest,Thank you very much for your nice comments and particularly for your kind feedback concerning our team's dedicated efforts. I will be sure to pass along your comments to them which I am sure will be most appreciated.From all of us at SUPER HOTEL Candle, thank you once again for sharing your experience with us and do trust your travels have you well and look forward to having the privilege to welcome you back in the near future, should the opportunity allow.Thank you and HAPPY NEW YEAR 2024!
by A traveller
Posted Nov. 30, 2023 on Expedia
There is sauna and pool. Bidet and good mattress
Comment from Hotel Management
Nov. 30, 2023 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
by A traveller
Posted Nov. 20, 2023 on Expedia
Hotel Is very nice and the staff is excellent.. The breakfasyis great and offer lots of choice.
The area is easy access (by car) to many nice shopping areas. But Hanoi is crowded , cannot escape that!
Comment from Hotel Management
Nov. 23, 2023 by Hotel Management, Hotel Management
Dear Mrs. Lien,Thank you for your recent stay with us and for your very nice comments. I was delighted to learn that your recent stay with us was well looked after. I will be sure to let our team know that you appreciated the efforts. From all of us at SUPER HOTEL Candle, we do hope your travels have you well and we look forward to welcoming you back again soon, should the opportunity allow.
by A traveller
Posted Nov. 16, 2023 on Hotels
Comment from Hotel Management
Nov. 20, 2023 by Hotel Management, Hotel Management
Dear Paal Fredrik,Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
