Ratings based on 444 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 11, 2024
Fine for overnight. No issues. Did not use pool facilities. Floor was quiet.
For reference, decorative curtain in room was water stained, should be removed and is not necessary to have. Only 1 side chair in the room, a second chair would be nice.
Comment from Hotel Management
May 12, 2024 by GM, Hotel Management
Dear Eileen,Thank you for your five-star review and valuable suggestions. We're glad you had a comfortable stay. Your feedback about the curtain and additional seating is appreciated. We strive to provide an impeccable experience and will consider your input for future improvements. We hope to welcome you back soon!Warm regards,Hotel Management
by A traveller
Change the pool hours
Posted Mar. 20, 2024 on HotelsEverything was great except the pool hours of use were horrible. Because it opens so late, we did not get to use it and that’s the main reason I booked a room at this hotel.
Comment from Hotel Management
Mar. 21, 2024 by GM, Hotel Management
Dear Dalana,Thank you for your valuable feedback. We're delighted to hear you enjoyed your stay, but apologize for the inconvenience regarding our pool hours. We strive to ensure all our facilities meet our guests' needs and your input will help us re-evaluate our pool schedule. We hope to see you again for another memorable experience.Warm regards,Hotel Management
by A traveller
Posted Mar. 18, 2024 on Expedia
It was a good place to stay.
Comment from Hotel Management
Mar. 18, 2024 by GM, Hotel Management
Dear Michael, Thank you for choosing our hotel for your stay and taking the time to share your feedback. We're thrilled to hear that you found our place good. We're committed to providing our guests with a memorable experience and your comments are incredibly valuable to us. We look forward to welcoming you back for an even better stay in the future. Safe travels!Warm regards,Hotel Management
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by GM, Hotel Management
Dear Ana,Thank you for taking the time to rate your stay with us. We are thrilled to receive your 4-star rating and hope you enjoyed your time at our hotel. We wish to hear more about your experience, so we can continue to provide excellent service. We look forward to welcoming you back soon.Warm regards,Hotel Management
by A traveller
Posted Mar. 17, 2024 on Expedia
Drove in at 11:00pm after a super long drive. The parking lot was noisy with people talking loudly by one of their cars.
The hallways were noisy with people opening and closing doors after midnight. A group of cops also showed up at the hotel while I was checking in. I went to check out early in the morning and the desk manager was fast asleep on the couch in the lobby. I am a woman who was traveling alone late at night, and I do not recommend this hotel as a pass-through sleeping spot.
Comment from Hotel Management
Mar. 18, 2024 by GM, Hotel Management
Dear Elizabeth, We're sincerely sorry to hear about your recent experience with us. We understand the discomfort of noise and the need for safety, especially when travelling alone. We aim to provide a secure and peaceful environment for all our guests and it's clear we fell short this time. Your feedback is valuable and will help us improve. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management
by A traveller
Posted Mar. 17, 2024 on Expedia
The night manager was very unprofessional. We were travelling with a disabled adult who was in crisis and he asked us to leave at 10 pm because she was upset and making too much noise. When the police were called, they told him no law had been broken and we were permitted to stay the night. The night manager is heartless and needs training to understand disabled people
Comment from Hotel Management
Mar. 21, 2024 by GM, Hotel Management
Dear Barb, We're sincerely sorry to hear about your experience and deeply regret any discomfort caused. We aim to provide an inclusive environment for all guests and are looking into this matter. Your feedback is invaluable for improving our services and training. We hope you give us another chance to serve you better and thank you for bringing this to our attention.Warm regards,Hotel Management
by A traveller
Posted Mar. 15, 2024 on Expedia
Love it. Specially the pool
Comment from Hotel Management
Mar. 16, 2024 by GM, Hotel Management
Dear Gladys,Thank you for your fantastic review and the lovely 5-star rating! We're thrilled to hear that you loved our pool. It's indeed a favorite among many guests. Your kind words have brightened our day and we can't wait to welcome you back to our hotel for another amazing experience. Safe travels!Warm regards,Hotel Management
by A traveller
Posted Mar. 15, 2024 on Expedia
I only went here because it was pet-friendly, but never again. It needs remodeling and repairs. Run down.
Comment from Hotel Management
Mar. 15, 2024 by GM, Hotel Management
Dear Paula Rosa,Thank you for choosing our hotel for your pet-friendly needs. We regret to hear about your experience and appreciate your feedback. We're always striving to improve our facilities and services, and your comments will help us focus on areas needing attention. We hope for an opportunity to serve you better in the future.Warm regards,Hotel Management
by A traveller
Posted Mar. 11, 2024 on Expedia
I had the Hot Tub room. Def a good night with my girl. The room was very nice, especially for the price. Will be getting this room again.
Comment from Hotel Management
Mar. 12, 2024 by GM, Hotel Management
Dear Shaun,Thank you for your glowing review. We're thrilled to hear you and your partner enjoyed the Hot Tub room and found it to be a good value for the price. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future for another memorable stay!Warm regards,Hotel Management
by A traveller
Posted Mar. 8, 2024 on Expedia
Too little staff for the number of rooms. Dirty rooms, broken bathtub, pool towels out
Comment from Hotel Management
Mar. 10, 2024 by GM, Hotel Management
Dear Andrea,We sincerely apologize for the experience you had during your stay with us. We understand your concerns and deeply regret the inconvenience caused. We're working diligently to improve our services and facilities, including increasing our staffing levels and deep cleaning our rooms. We appreciate your feedback as it helps us to identify areas of improvement. We hope you'll give us another chance to provide you with the exceptional service we strive for.Warm regards,Hotel Management
