Avis Exclusive Penthouse with 3 Master Bedrooms & Breathtaking Views

Thanks for your feedback! Appreciate you taking the time to review. Will take note to improve some of the items you mentioned such as the window washing and replacing light bulbs, etc. We use Montage engineering and have a maintenance program with them to take care of those items. The lanai furniture was recently completely re-upholstered with new fabric as well as pressure washed and cleaned. As far as info packets, we do send detailed pre-arrival check-in information as well as personal recommendations via email. Upon arrival, you check in with Montage front desk to get your keys, resort info and put credit card down for any incidentals to charge to your room. There is a house binder inside the condo for our guests to use should they need additional information but otherwise once inside the condo it is a self check-in meaning guests can access a place without needing the Host to be there. Many of our guests prefer this privacy. Will remind Montage to make sure the binder is more visible. For the thermostat and checking out, Montage highly recommends that our thermostats do not get turned off completely but rather stay on and left at 80 degrees. Because there is so much wood inside the unit, they don't want the temperatures to get too high because wood expands and contracts at extreme temperatures which can cause damage/warping. We don't have too many items needed for check out because we use Montage's housekeeping. Other units may have outside cleaners come and require more from their guests to check out. It's already hard enough for guests to leave Maui, so the less work they have to do seems like better but good to know how you feel about it. Otherwise, glad you enjoyed the condo and the beautiful views and service Montage offers!

Thanks for your feedback, Bob! We have taken note and are in the middle of replacing the BBQ which had the most wear and tear. All the outdoor furniture has recently been re-upholstered as well. So happy you had a great time and hope you return one day! Mahalo!