Ratings based on 1,024 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Never again
Posted Feb. 15, 2024 on HotelsHyatt House is typically my go to hotel. We were very unpleasantly surprised when we got to the room and saw we were put in a room that was not the room we reserved. You could tell someone must have lived in this room awhile as it was very dirty. The kitchen had broken cabinets and they had trash shoved under them, the walls had something that looked like poop all over it and the bathroom tub leaked the entire stay which was more then annoying. The next morning we went to the free breakfast and while I was in there making a waffle an employee came out turned off all the lights and locked me in the food area. She did not let me continue to get the food i was getting and instead asked me to leave and then invited all of the housekeeping staff in so they could eat. This was a waste of money and a terrible stay. NEVER again would I stay here
Comment from Hotel Management
Feb. 16, 2024 by General Manager, Hotel Management
Dear Rebecca,While we always appreciate hearing from our return guests, we are surprised and saddened to hear about your experience. As you know from previous visits, this is not our norm, and we will be sure to review your concerns with our team to ensure we are always offering the top-quality experience we are known for. We hope you'll reconsider and allow us to prove we are just as wonderful as you remember us being.
by A traveller
Posted Feb. 4, 2024 on Expedia
Great stay. They have maximized their space in the breakfast area to include a bar and a shelf of children’s games and a business area. The only downside at breakfast was there was no syrup except for sugar-free.
Comment from Hotel Management
Feb. 6, 2024 by General Manager, Hotel Management
Dear Karen,Thank you for taking the time to share your recent stay. Our food and beverage team will be sure that our breakfast area is always replenished. Our team looks forward to delivering a top-notch stay and earning that fifth and final star on a future visit. Come back again soon.
by A traveller
Posted Jan. 29, 2024 on Hotels
by A traveller
Posted Jan. 16, 2024 on Expedia
by A traveller
Posted Jan. 15, 2024 on Hotels
by A traveller
Posted Jan. 15, 2024 on Expedia
by A traveller
Posted Jan. 12, 2024 on Expedia
by A traveller
Posted Jan. 10, 2024 on Hotels
by A traveller
Posted Jan. 2, 2024 on Expedia
Good section at breakfast time...love the friendly staff...house keeping is very good...can't complain
Comment from Hotel Management
Jan. 10, 2024 by General Manager, Hotel Management
Dear Danielle,Thank you for reviewing Hyatt House Herndon/Reston. We're pleased you enjoyed our breakfast selection and the hospitality provided by our team. Your positive feedback is appreciated, and we look forward to providing you with more great experiences.
by A traveller
Posted Dec. 31, 2023 on Hotels
