Note fondée sur 420 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 mai 2023 sur Expedia
Bien
Commentaires de Gestion de l’hôtel
14 mai 2023 par Manager, Gestion de l’hôtel
Hello Francois,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
par un voyageur
Publié le 2 sept. 2019 sur Hotels
par un voyageur
Publié le 15 avr. 2024
Commentaires de Gestion de l’hôtel
17 avr. 2024 par GM, Gestion de l’hôtel
Dear Johnny,Thank you for rating score our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.SureStay Plus Hotel By Best Western Hesperia.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Christine, We appreciate you choosing to stay with us. If you have any concerns you'd like to share about your experience, please feel free to reach out to us directly. We value your feedback and strive to provide exceptional service to all our guests.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Door gap under and sides,cold air coming inside room
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Manager, Gestion de l’hôtel
Hello Elias, Thank you for bringing this to our attention. We appreciate your feedback and will share it with our team for further evaluation and improvement. Your comfort is important to us, and we will address this matter promptly for the convenience of our future guests.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello maria, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
par un voyageur
Just ok ..
Publié le 18 févr. 2024 sur HotelsJust a quick place to sleep and fine for that. Seems like a questionable area , road noise and nothing updated.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Manager, Gestion de l’hôtel
Hello Brendan, Thank you for sharing your feedback with us. We appreciate hearing about your experience and will take your comments into consideration for future improvements. Your comfort and safety are our priorities, and we regret any inconvenience caused by external factors. We hope to welcome you back for a better stay in the future.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Manager, Gestion de l’hôtel
Hello Kai-, We appreciate you taking the time to share your experience with us. If there is anything specific you would like to address from your stay, please don't hesitate to reach out to us directly. We value all guest feedback to continuously improve our services.
par un voyageur
Needs improvement!
Publié le 15 févr. 2024 sur HotelsThe staff was very nice. The bed was fine and clean. There wasn’t a chair my husband could sit on that was comfortable. He has neuropathy in both legs and can’t sit on a low ottoman and the chair back wasn’t sturdy. The bathroom floors were not very clean. No Kleenex in the room! I know it’s an older hotel but it needs some serious cleaning and repainting! It was definitely not up to the standards of other Best Westerns I have stayed at. The breakfast was not up to standard and wasn’t very hot. I would not come back. Your staff was the only positive!
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Manager, Gestion de l’hôtel
Hello Carol, Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience caused during your stay. Your feedback regarding the comfort of the chair and cleanliness of the bathroom floors will be shared with our housekeeping team for immediate attention. We appreciate your understanding that being an older hotel, some renovations might be required. Furthermore, rest assured that your comments about the breakfast will be noted for improvement. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par GM, Gestion de l’hôtel
Dear SHAWN,Thank you for rating score our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.SureStay Plus Hotel by Best Western Hesperia.
