Ratings based on 854 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 15, 2024
Am here on may10 . Everything is ok, till May 12 I got rush and itching face and nack. I believe is I got itching or allergy coming from the bed or bangles or pillow. So today befor I check out I will report to the hotel front desk . To get my P percent for my discount
5-15-24
Comment from Hotel Management
May 15, 2024 by Emily, Hotel Management
Aloha, Chanthalack, and thank you for choosing to stay at our hotel on your recent trip. We're happy to hear that you had an overall pleasant stay. We're very sorry to hear that you had an allergic reaction to our bedding and that this caused discomfort. It's important to feel comfortable when traveling, and we apologize for this inconvenience. Thank you for bringing this matter to our attention. We hope that our front desk team was able to accommodate you in this situation. If you would like to discuss this matter further, we encourage you to follow up with us via phone or email. Your satisfaction is very important to us. We hope to have the opportunity to welcome you back to our hotel soon for an even better experience. Mahalo!
by A traveller from SAN FRANCISCO
Posted Feb. 19, 2024
Good location, some inexpensive eateries close by. Parking has gone up to $50/day. Bathroom shower can't be turned on/off without getting wet, and is a 6" step up from the floor. It's a hazard when exiting the shower. Room A/C blew down directly on the bed. We flew in for a funeral, had no chance to use pool nor beach amenities, hotel would not waive resort fees. We were told hotel was completely sold out.
Comment from Hotel Management
Feb. 26, 2024 by Emily, Hotel Management
Aloha Christine,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our convenient location and nearby dining options. We sincerely apologize for any inconveniences you experienced, especially with the bathroom shower and the A/C unit. Your observations are valuable, and we'll use them to address and improve the aspects you mentioned.We understand the importance of your stay, especially during a challenging time, and we regret any difficulties you encountered. We hope to have the opportunity to welcome you back to our hotel under different circumstances for a much-improved experience. Mahalo!
by A traveller
Posted Feb. 17, 2024 on Expedia
Bed was very comfortable. Staff at the front desk was very friendly.
Comment from Hotel Management
Feb. 26, 2024 by Emily, Hotel Management
Mahalo for the positive review, Denise! We are thrilled to hear you enjoyed your stay at Hilton Waikiki Beach and our friendly staff helped make your trip memorable. Thank you for sharing your kind words, especially about the comfort of your roomWe look forward to welcoming you back, soon, for another great trip. Mahalo!
by A traveller
Posted Feb. 16, 2024 on Expedia
The additional resort fee of $50 per day is way overpriced and should be optional. The gym/fitness room is tiny with very little equipment and the pool area is small and shady and cold.
As a result I did not use any of the amenities and was still charged the $50 per day. My booking through Expedia did not make it clear that it was a mandatory fee. If it is mandatory it should be included in the rate that is shown for the rooms. I would definitely not have stayed here had I know it would be that expensive.
I will not stay at this hotel in the future.
Go to the Ala Moana instead- my friends booked there for about $150 less per night and the gym and pool there are fantastic!
Comment from Hotel Management
Feb. 26, 2024 by Emily, Hotel Management
Aloha Katie,Thank you for sharing your feedback with us. We appreciate your perspective and apologize for any inconvenience caused by the resort fee. We understand your concerns about the fee and its impact on your overall experience.We will be sure to work with Expedia to clarify the wording of our resort fee to ensure the utmost transparency for our guests.We are continuously working to enhance our amenities, and we regret if the gym and pool did not meet your expectations. Your comments will be considered as we strive to improve our offerings.We value your input and hope you might reconsider staying with us in the future.Mahalo for choosing Hilton Waikiki Beach.
by A traveller
Posted Feb. 15, 2024 on Expedia
Great Hotel, clean quiet, walkable
Loose the resort fee though , its a hotel , not a resort
Comment from Hotel Management
Feb. 26, 2024 by Emily, Hotel Management
Aloha, David!Thank you for choosing Hilton Waikiki Beach and taking the time to share your wonderful experience. We're delighted to hear that you enjoyed your stay with us and found our hotel clean and quiet.We appreciate your feedback regarding the resort fee, and we will certainly consider it as we continuously strive to enhance our guest experience. Your input is valuable, and we look forward to welcoming you back for another exceptional stay.Mahalo for your kind words and for making us a part of your travel journey.Mahalo!
by A traveller from anchorage
Posted Feb. 14, 2024
room service is non existed, very poor quality coffee, cookie party had one kind of cookies, may be total of 20 cookies a completely joke.
Comment from Hotel Management
Feb. 27, 2024 by Emily, Hotel Management
Aloha, Lawrence,Thank you for choosing our hotel for your stay, and for taking the time to share your feedback. We appreciate your comments regarding room service and apologize for any inconvenience you experienced. We're committed to providing the best possible experience, and your insights will help us improve.We apologize that our food and beverage options, including cookies and coffee, did not meet your expectations. Thank you for sharing your thoughts, as it helps us improve our offerings.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved stay.Mahalo!
by A traveller
Posted Feb. 11, 2024 on Expedia
Clean, staff are friendly, walkable to beach. Good
Comment from Hotel Management
Feb. 26, 2024 by Emily, Hotel Management
Aloha, Sharon!Mahalo for the 5-star review. We are thrilled to hear you enjoyed your stay at Hilton Waikiki Beach and especially appreciated the cleanliness and location of our resort. It's great to hear our friendly staff also contributed to a memorable stay.Thank you again for choosing our hotel. We look forward to welcoming you back soon for another great trip.Mahalo!
by A traveller
Posted Feb. 8, 2024 on Expedia
Needs a microwave. Valet parking too expensive!!
Great service.
Comment from Hotel Management
Feb. 27, 2024 by Emily, Hotel Management
Aloha, Steve!Thank you for choosing Hilton Waikiki Beach and for sharing your experience. We appreciate your positive feedback regarding our overall service. We understand the importance of guest suggestions, and we apologize for any inconvenience regarding the absence of microwaves and the cost of valet parking.Your comments are valuable, and we'll certainly consider them as we strive to enhance our guests' experience. We hope to welcome you back for an even more enjoyable stay in the future.Mahalo!
by A traveller
Posted Feb. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Emily, Hotel Management
Aloha, Peter,Thank you for selecting our hotel for your recent trip to Waikiki. We appreciate your feedback and are interested in learning more.We sincerely apologize for any inconveniences you experienced while staying with us. If there are any specific concerns you would like to share, we'd be grateful for your feedback. Your review helps us improve our services for all guests.Thank you again for choosing our resort. We hope to have the pleasure of welcoming you back for a much-improved stay.Mahalo!
by A traveller
Posted Feb. 7, 2024 on Expedia
Great Hotel super close to the beach.
Comment from Hotel Management
Feb. 26, 2024 by Emily, Hotel Management
Aloha, Michelle! Thank you for choosing our hotel for your recent trip. We are thrilled to hear you enjoyed your stay and appreciated the location of our resort.We hope to welcome you back to the Hilton Waikiki Beach in the near future for another excellent stay. Mahalo!
