Ratings based on 1,181 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 24, 2024
The free breakfast on the 2nd floor was atrocious.
Comment from Hotel Management
Apr. 25, 2024 by Guest Experience Manager, Hotel Management
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken a moment to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
by A traveller
Posted Feb. 16, 2024 on Expedia
The first day we arrived, the sink was not very clean
other than that everything was very perfect,yoga class, dance was great
thanks
but during flight , i had an attack from a girl aged 11 years old to me , all of sudden , she grabbed my necklace and scratched my neck , in a way that for a few hours i had headache and wasnt able to go swimming
Comment from Hotel Management
Feb. 17, 2024 by Guest Experience Manager, Hotel Management
Aloha, thank you sharing your feedback on your recent stay. We are very happy that you enjoyed your visit and your yoga class, but were saddened to hear that you had an unfortunate experience. We hope the rest of your island experience was pleasant and enjoyable!
by A traveller
Posted Feb. 15, 2024 on Expedia
I was hoping for a nice and better amenities.
Comment from Hotel Management
Feb. 15, 2024 by Guest Experience Manager, Hotel Management
Mahalo (thank you) for choosing to stay at the Waikiki Resort Hotel on your most recent visit to Honolulu. We truly appreciate that you’ve taken time to provide us feedback on your most recent visit. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We take all guest discontent seriously and please know that your comments have been shared and addressed with our respective managers. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
by A traveller
Posted Feb. 15, 2024 on Expedia
Overall it was great but the breakfast quality was poor.
Comment from Hotel Management
Feb. 15, 2024 by Kris, Hotel Management
We appreciate your feedback and will work hard to continually improve the guest experience.
by A traveller
Posted Feb. 15, 2024 on Expedia
1st time in Hawaii fornour 30th Anniversary and it was amazing. Thank you to Farrah at check in. She made it simple and even gave a miltary discount fornparking. We will be back next year.
Comment from Hotel Management
Feb. 15, 2024 by Kris, Hotel Management
Mahalo nui loa for choosing to celebrate with us! It was a pleasure having you and we can't wait to welcome you back.
by A traveller
Great Hotel Neighbors Suck
Posted Feb. 15, 2024 on HotelsExcellent hotel just a stones throw away from Waikiki. Would recommend to family & friends. One downside, neighboring hotel plays very loud music ... and terrible music at that ... until midnight.
Comment from Hotel Management
Feb. 15, 2024 by Guest Experience Manager, Hotel Management
Aloha! Thank you for sharing your guest experience. We hope and trust that your island adventure was pleasant and enjoyable! We look forward to seeing you again on your next visit! A Hui Ho! (until next time)
by A traveller
Posted Feb. 14, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Guest Experience Manager, Hotel Management
We are grateful for your continued patronage and value your comments very much because we believe it is the best gauge by which our product and services may be measured. We take pride in our guest service and our facilities although it is apparent that they fell short of your expectations. We certainly hope and trust that the rest of your island experience was most pleasant and enjoyable.
by A traveller
Posted Feb. 14, 2024 on Expedia
too old
Comment from Hotel Management
Feb. 15, 2024 by Guest Experience Manager, Hotel Management
Aloha! Thank you for your feedback on your recent visit. Your comments will be shared with our management team. We hope your island experience was pleasant and enjoyable. We hope to see you on your next visit to Waikiki!
by A traveller
Posted Feb. 13, 2024 on Expedia
I liked the location and services, but the hotel was too old and not renovated.
Breakfast was abondent but it lacked some items like cheese, peanut butter and honey.
But generally was great.
Comment from Hotel Management
Feb. 14, 2024 by Guest Experience Manager, Hotel Management
Aloha! Thank you for sharing your experience on your recent visit! We'll pass on your suggestions to our management team! We look forward to seeing you on your next visit! A Hui Ho! (until next time)
by A traveller
Posted Feb. 13, 2024 on Expedia
Would highly recommend this hotel!! Staff was helpful in anyway we need! Great location! Enjoyed our stay very much!
Comment from Hotel Management
Feb. 13, 2024 by Guest Experience Manager, Hotel Management
Aloha! Thank you for sharing your positive experience on your recent stay! We hope your trip was filled with wonderful memories and the best selfies! We look forward to seeing you again on your next Waikiki adventure!
