Note fondée sur 844 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Service ++
Publié le 11 nov. 2023 sur HotelsNous avons passé un séjour de 2 nuits dans cet hôtel et nous avons apprécié la localisation, la chambres, le service, ...
Nous avons eu un soucis avec notre chambre quelques minutes après l'arrivée et le réceptionniste n'a pas hésité à nous changer de chambre et même nous proposer une meilleure chambre encore !
Nous avions le petit déjeuner inclus et là aussi nous n'avons pas été déçu. Les options de restaurations dans l'hôtel sont vraiment bonnes et pratiques.
Commentaires de Gestion de l’hôtel
12 nov. 2023 par John Flores-Montoya , Gestion de l’hôtel
I am so happy you enjoyed your stay. We hope to see you soon.
par un voyageur
Publié le 9 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2023 par General Manager, Gestion de l’hôtel
Dear Guillaume, Thank you so much for the terrific rating regarding your stay at The Whitehall Houston. We hope you are already planning another trip our way.In the Spirit of Hospitality, Sal KhatriGeneral Manager
par un voyageur
Publié le 1 mars 2024
Commentaires de Gestion de l’hôtel
24 mars 2024 par General Manager, Gestion de l’hôtel
Dear Henry, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.In the Spirit of Hospitality, Sal KhatriGeneral Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
This experience was horrible. The staff at the front desk was not very friendly but we then waited about 15 minutes for an elevator as there are only two elevators and they run extremely slow. There was also a huge convention group all trying to take the elevators at the same time- but that is not the fault of the hotel so I don’t blame them for that. What was really horrible is we got to our room and it didn’t look anything like what was advertised. It was really small. The bathroom was similar to a cruise ship bathroom in size. And the toilet had brown water in it. We thought maybe it was leftover feces or something from the guest before. But when we flushed it, the bowl refilled with brown water. I then ran the sink and the water in the glass was also brown. So we went back downstairs to speak with the front desk. The manager was rude and said “we had to shut off our water line today so that’s why the water is brown. If you flush the toilet three times, it will run clear again and I can send a housekeeper to come flush your toilet for you (in a sarcastic tone)”. If this was the case you’d think they would say something at check in along the lines of “we had some issues to say with our water so don’t be alarmed if the water is brown- just let it run for a while.” I can’t believe this is a “higher end” hotel. I think a holiday inn is much cleaner and nicer than this hotel. Would never return or never recommend to anyone.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Melissa, Thank you for staying with us and for writing a review. We regret to hear about your disappointing experience during your recent stay with us. It is disheartening to learn that our staff at the front desk did not meet your expectations, and we apologize for any inconvenience caused by the delay in elevator service due to the influx of guests. Regarding your room, we sincerely apologize for the condition of the water. Please be assured that this falls well below our standards of cleanliness and guest satisfaction. We understand your frustration with the water issue, and while we did face unexpected maintenance challenges. Your feedback is invaluable, and we will take immediate steps to address these concerns and prevent similar incidents in the future. We truly appreciate your feedback and hope for the opportunity to regain your trust in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager
par un voyageur
Kein Kühlschrank, Sauberkeit Fremdwort
Publié le 18 févr. 2024 sur HotelsKühlschrank gar nicht vorhanden ( und das in Texas), das Nachttischkästchen total klebrig verschmutzt, Dusche hat ständig getropft, Beschädigungen im Boden
Das Kühlschrank in einn US-Hotel nicht vorhanden ist habe ich noch nie erlebt. Selbst das günstigste Motel hat in jedem Zimmer einen; es war widerlich das Bier in Zimmertemperatur zu trinken zu müssen.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, We apologize for the inconvenience you experienced during your stay at our hotel. It is unacceptable that you found the lack of a refrigerator in your room. We regret any cleanliness issues you encountered, and we assure you that we will address them immediately with our housekeeping team. Additionally, we apologize for the dripping shower. Please know that guest satisfaction is our top priority, and we will take your feedback into serious consideration to improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Thank you for bringing these matters to our attention.In the Spirit of Hospitality, Sal KhatriGeneral Manager
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Seen a roach and still got charged the 50 dollar fee .
Commentaires de Gestion de l’hôtel
18 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Julio, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We also regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We do understand your frustrations, and we are very grateful for your patience in these matters. We hope you will give us another chance to provide you with the perfect stay you deserve.In the Spirit of Hospitality,Sal KhatriGeneral Manager
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par NelliP, Gestion de l’hôtel
Mr. Raymond, we are delighted that your stay went well. We look forward to your next visit to the Lone Star State.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par NelliP, Gestion de l’hôtel
Peter, we are so glad to hear your stay went well. Is there anything we could have done to get a 5-star rating? Safe travels home, and we hope to see you again.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par General Manager, Gestion de l’hôtel
Dear Michael, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Whitehall Houston; we look forward to seeing you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Kelvin, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Whitehall Houston, and we look forward to welcoming you back soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
