Note fondée sur 537 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Jen, Gestion de l’hôtel
We are disheartened to hear that your stay with us was not as expected. We appreciate the time you took to let us know how we are doing and looking forward to you return to our property.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Did not like that we could hear every noise in the neighbouring rooms, hallways and outside ! There were several people talking loudly and in the halls at 12:45 am and another person that had either their phone texts and email alerts turned up very loud or it was an alarm of some sorts - regardless we could very clearly hear them and they woke us up on 3 occasions !!The breakfast was a complete disaster !! The breakfast was to run between 6am to 9 am - we arrived for breakfast at 7:45 am and there was no coffee, no muffins, bagels no plates etc. Waited for approx 15-20 minutes and nothing was corrected for the breakfast - I think the lady at the front desk was also tasked with looking after the breakfast buffet which certainly wasn't fair to her - however it was a completely unsatisfactory breakfast
Commentaires de Gestion de l’hôtel
2 mars 2024 par Jen, Gestion de l’hôtel
Thank you for taking the time to give us honest feedback in regards to your stay. We are disheartened to hear that it was less than your expectation. We will use this feedback to improve our services to our guests.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Jen, Gestion de l’hôtel
Thank you for the fantastic review! We appreciate you taking the time to let us know how we are doing. We look forward to hosting you again.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Jen, Gestion de l’hôtel
Thank you for the outstanding score. We appreciate your feedback and look forward to hosting you again.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Simeon Moore - General Manager , Gestion de l’hôtel
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.
par un voyageur
Never again
Publié le 26 févr. 2024 sur HotelsThey were having bday party in the lobby with kids screaming and running everywhere and completely took over the pool. Elevator was always busy do to this party and had to take the stairs all the way to 4th floor. A warning that there is a bday party would be nice. Had to ask for a blanket for the pullout and extra towels when it clearly said 3 guest and there was only enough for two people. There was conditioner and no shampoo. People slamming doors. It was awful!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Jen, Gestion de l’hôtel
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.
par un voyageur de Doral
Publié le 23 févr. 2024 sur Expedia
Don’t expect to get your clean every day
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Jen, Gestion de l’hôtel
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Jen, Gestion de l’hôtel
Thank you for the outstanding score. We appreciate your feedback and look forward to hosting you again.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
This hotel is obviously older but seems ok. However the bathroom door won’t latch and everything is pretty dated. Also, we booked this hotel primarily for the pool for my son. Which was under construction while we were here. I called 3 times in the few days before we came to make sure it would be open and they told me it would be every time I called. We were able to access the pool for about 20 minutes before they kicked us out to work on the ceiling. Also the pool heater was broken and the water was ice cold. So cold it hurt and you couldn’t get used to it. The breakfast was pitiful. Stale bread and only those premade egg rounds. No other protein at all. At least the waffle was ok. I wish I had paid the extra money to stay at a different hotel. I will never be back. I stayed at this same brand in another city and had a great experience. I’m extremely disappointed and feel cheated. I recommend you take your business elsewhere. At least the checkin guy was very friendly.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Jen, Gestion de l’hôtel
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
The hotel needs major updates, especially bathroom. Get rid of the carpets. My room smelled of smoke and mildew. And it was a non-smoking room. The breakfast can be better prepared. The people above me kept me up all night will the stomping. I cut my stay short. Its in a great area for shopping and eating. But still wasnt worth the uncomfortable hard bed, and smelly room
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Jen, Gestion de l’hôtel
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.
