Note fondée sur 835 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Visite à Madison
Publié le 18 janv. 2018 sur Hotelsaccueil rapide et efficace, personnel sympa mais hôtel vétuste avec forte odeur de cigarette dans une chambre sois disant non fumeur. Couvertures sales et l'état de l'immobilier à l'image de l'hôtel. Pour le coup hors de prix aux vues des prestations.
par un voyageur
Publié le 13 avr. 2024
Commentaires de Gestion de l’hôtel
12 mai 2024 par Sp, Gestion de l’hôtel
Thank You for taking time to feed back.
par un voyageur de Inverness
Publié le 7 avr. 2024
Our room was updated and very comfortable.
Commentaires de Gestion de l’hôtel
12 mai 2024 par Sp, Gestion de l’hôtel
Thanks
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Cadence,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville - Madison and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Horrible
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Jama,Thank you for your review following your stay at Red Roof Inn PLUS+ Huntsville - Madison. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that your experience was horrible, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Michael. The staff at the Red Roof Inn PLUS+ Huntsville - Madison and I were so glad we earned your 4/5 score following your stay. At Red Roof, we aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
par un voyageur
Publié le 2 févr. 2024 sur Expedia
The room was clean. The beds were extremely comfortable as were the pillows. It was quiet around the area we had a room.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi DeLane,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Huntsville - Madison. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our property's sereneness. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
par un voyageur de Huntsville
Publié le 30 janv. 2024 sur Expedia
This is one thing g the worse hotels that I have ever stayed in. They have roaches and the front desk was rude. I was giving a dirty room and when I told the front desk they just said it was nothing they could do. So I went to pack my things to leave and a man keep harassing me. Highly recommend you don’t stay here.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Deidra,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Huntsville - Madison. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described especially regarding the pests. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,RedRoof Management
par un voyageur
Publié le 19 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Phillip,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville - Madison and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Carla RediResponse Specialist , Gestion de l’hôtel
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville - Madison and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
