Note fondée sur 887 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 nov. 2021 sur Hotels
par un voyageur
Publié le 21 août 2017 sur Hotels
En arrivant, de l'extérieur nous étions un peu inquiet. Par contre, une fois à l'intérieur de l'immeuble nous avons été sous le charme. Wow. Qu'elle belle réussite! Le meilleur vieil immeuble rénové que j'aille vu! Splendide! Le hall est superbe! Quelles merveilleuses idées les statues et les trains!!! Quant aux chambres, les lits sont confortable. Les draps doux. L'hôtel est très bien situé. Vraiment, superbe! Recommandé!!!
Commentaires de Gestion de l’hôtel
25 août 2017
Thank you for your very nice review of the hotel. Our unique and historic building is a destination in itself. We hope to be able to serve you again in the future.
Sincerely,
Mark Parnella
General Manager
Historic Crowne Plaza Union Station
par un voyageur de Noblesville
Publié le 17 avr. 2024
Fabulous service! Staying 4 nights in the train car was a lot of fun.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Charmaine, Gestion de l’hôtel
Karen, we're happy you enjoyed your stay!
par un voyageur
Stay elsewhere
Publié le 7 mars 2024 sur Hotels Throughly disappointed in our stay, first- heavy construction next door with jack hammers. Second- toilet required maintenance to work. Third- thermostat did not work correctly even after reporting to maintenance and supposedly being fixed. Fourth-no bottled water in room. Fifth-restaurant is substandard with poor service, etc. Will not stay here again, and recommend any of the other quality hotels that within a couple of blocks. This hotel is definitely not worthy of the rating or price.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Thanks Management, Gestion de l’hôtel
Hi John,We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate you providing this valuable feedback, as this is the only way we can improve. We’re scheduled for renovation at the end of this year, and majority of our rooms will be getting updated. Your feedback will be shared with our restaurant and engineering team as well. We sincerely hope to opportunity to serve you again in the future and exceed your expectations. Please reach out if we can do anything for you.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Got the train car for our anniversary was really nice everyone was very nice would go back again
Commentaires de Gestion de l’hôtel
26 févr. 2024 par -Thanks Management-, Gestion de l’hôtel
Hi Michael,Thanks so much for choosing our property to celebrate you and your wifes anniversary. We were happy to be apart of it. Hopefully we see you again for a future stay.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Prisilla , Gestion de l’hôtel
Please accept our sincerest apologies for your less-than-exceptional experience with us. We greatly appreciate you for leaving us a review. If you would like to discuss this further, please reach out. We value feedback and sincerely hope to opportunity to serve you again in the future
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Prisilla , Gestion de l’hôtel
Jeremy, It was a pleasure to have you as a guest!
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Charmaine, Gestion de l’hôtel
Brandon, we're glad to see you enjoyed your stay!
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Initially was given the a key that didn’t work along with multiple other guests checking in at that time. We also had to go back to the front desk and talk to multiple employees to finally get our breakfast vouchers which they initially said was not included.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Charmaine, Gestion de l’hôtel
Matthew, please accept our sincerest apologies for this situation! We certainly understand how this can be concerning and is not the experience we would want anyone to have. We greatly appreciate your time to provide us with valuable feedback. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.
par un voyageur
Publié le 21 janv. 2024 sur Expedia
I booked a train car, and when I got there I was told that the room I booked was not available, so they “upgraded” us to a different room. That room wasn’t bad, but it was certainly not an “upgrade.” I was asked later how things were, and I said I was disappointed with the room, since it wasn’t the one we booked. It seemed overpriced since it wasn’t the train car that I spent extra on. That person told me that I never booked a train car, and the one we were in was the one we had booked all along! I was told this by two different people, even though when we checked in, I didn’t say anything at all about and the person checking us in was the one who brought up the room change, so we obviously did, and that was what made me more mad than anything. Another employee that we talked to made it sound like it was a normal occurrence to have people book these special rooms and then not get them because they are oversold. Accommodations are fine, but their business practice needs some work.
