Ratings based on 911 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Elevator problems
Posted Mar. 16, 2024 on HotelsRoom was nice with a fridge & coffee maker. This is the 3rd visit & for some reason the elevators are always broken & a mess - not what you want when you are tired! Not sure if I will stay here again because of the elevator inconvenience. The hotel is a good location for flying in & out of OC
Comment from Hotel Management
Mar. 17, 2024 by Customer Service, Hotel Management
It's lovely to hear that you found the room at Sonesta Irvine well-equipped and our location convenient. It's regrettable, though, that you encountered repeated issues with the elevators during your visits. We're continuously working to improve our facilities and we value your patience in this matter. We hope this hasn't marred your overall impression and that we'll have the opportunity to go above and beyond for you in the future.
by A traveller
Posted Mar. 15, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by Customer Service, Hotel Management
Thank you for sharing your perfect rating with us, Uri!It's wonderful to see how much you appreciated your time at Sonesta Irvine! We want everyone to feel right at home at Sonesta Irvine. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
by A traveller
Posted Mar. 15, 2024 on Expedia
I got stuck in the elevator for 10 min, i screamed for help and someone reseted the elevator and it slowly moved down to the lobby where i tried to brush this off. Because of this i wont be giving a good review. I am afraid of enclosed areas and this left me in shock.
Comment from Hotel Management
Mar. 15, 2024 by Customer Service, Hotel Management
Arturo, we understand your recent experience with the elevator must have been distressing, particularly given your discomfort with enclosed spaces. Rest assured, we take such matters seriously and will engage our maintenance team to ensure our equipment operates smoothly. While you've expressed some dissatisfaction, we hope you'll reconsider staying with us again for an improved experience.
by A traveller
Posted Mar. 14, 2024 on Expedia
we have full paid the room to the hotel to secure the room for our expatriate however they resell our room to someone else after the mid-night. so ridiculous.
Comment from Hotel Management
Mar. 15, 2024 by Customer Service, Hotel Management
Tommaso, we regret to hear a room was not available for you for late-night check-in. If a guest has not arrived prior to our end of day closing, nor have we received communications from guest in regard to late arrival, the room will become a no-show and is cancelled in our system, then available for resell. We apologize we weren't able to reinstate the reservation and accommodate your stay due to hotel sell out.
by A traveller
Posted Mar. 10, 2024 on Expedia
Comment from Hotel Management
Mar. 30, 2024 by Customer Service, Hotel Management
Thank you for this excellent rating, Merissa!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Irvine! We'd love to host you again someday for yet another unforgettable visit.
by A traveller
Posted Mar. 10, 2024 on Expedia
clean property but a little over priced plus they charged resort fees and parking
Comment from Hotel Management
Mar. 10, 2024 by Customer Service, Hotel Management
Bilal, we appreciate your feedback about your stay. It's wonderful to hear you enjoyed the cleanliness of our property. Our pricing reflects the quality and range of amenities we provide. Regarding the additional charges, these are standard across many hotels and are mentioned at the time of booking. We hope this clears up any concerns and we have the opportunity to welcome you back again in the future.
by A traveller from Bellevue
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Customer Service, Hotel Management
Marlene, it's disheartening to learn that your experience didn't match your expectations. Even in the absence of specific feedback, please know that we take all ratings seriously and use them as an opportunity for improvement. We hope for another chance to elevate your experience should you choose to stay with us in the future.
by A traveller from Toronto
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 2, 2024 by Martha FOM , Hotel Management
Hi Maria, Thank you for your review of your stay! We value your opinion and we appreciate you taking the time to rate our hotel.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
Seunghoon, it's unfortunate to hear that your recent interaction with Sonesta Irvine was not up to par. Your feedback, despite its lack of detail, is crucial to us. Please feel free to elaborate on your experience; it will help us understand and improve better.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
Becky, it's wonderful to know that your stay at Sonesta Irvine met your expectations. We're truly grateful for your perfect rating on Hotels.com. Our team hopes to welcome you again soon.
