Note fondée sur 941 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
84 % des clients le recommandent
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Super

Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par General Manager , Gestion de l’hôtel
Dear Mr.Zaoui,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,
5 sur 5
par un voyageur de Brossard

Publié le 23 oct. 2023 sur Expedia
Pas d’autre commentaire que excellent sur toute la ligne
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Guest Services , Gestion de l’hôtel
Dear Mr.Valiquette ,We would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your ratings.Should you have any comments that you would like to share, please do not hesitate to send it to us; as your feedback will help to guide our continued search for excellence.We look forward to welcoming you back to Grand Hyatt Istanbul in the near future.Kind regards,
1 sur 5
par un voyageur

Publié le 17 août 2023 sur Expedia
Good morning, I do not recommend this hotel at all. Like Turkish taxis, the staff tries to scam people by all means. It's been 3 years that I come to Istanbul every summer in August, it's the first I leave and I don't want to come back at all. Starting with the hotel, I did not book breakfast, on arrival, the staff recommended that I pay an additional deposit in advance and it will be deducted as consumption per day. During 4 days, we consumed only 2 times, at checkout, he asked us to pay for the 4 days, he began to investigate us, the 5 people, where we were during the 2 days of non consumption, at the end to avoid confusion and avoid getting upset (we're on vacation) I ended up paying This is really a scam, people are trying to scam tourists by all means, this is the last time I set foot in Istanbul, this hotel is a 5 star hotel in a scam
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Guest Services , Gestion de l’hôtel
Dear Guest, We want to express our genuine disappointment and frustration regarding the misunderstanding that occurred during your recent stay at our hotel. It deeply troubles us that you had to experience this inconvenience, and we are truly upset that our service fell short of your expectations.Your satisfaction is our top priority, and we value your patronage. We appreciate your patience and understanding as we work to resolve this issue and make improvements to our service.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an improved experience.Sincerely,
5 sur 5
par un voyageur

Publié le 10 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2023 par General Manager, Gestion de l’hôtel
Dear Andrey,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable ratings. Best Regards
5 sur 5
par un voyageur

Publié le 2 août 2022 sur Expedia
Accueil et disponibilité et emplacement Par contre on nous a volé une casquette à la piscine. C’est incroyable pour un cinq étoiles.
Commentaires de Gestion de l’hôtel
2 août 2022 par Grand Hyatt Istanbul, Gestion de l’hôtel
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. At the same time we are sorry for the incident happend at the pool. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager
4 sur 5
par un voyageur

Publié le 24 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2022 par Grand Hyatt Istanbul, Gestion de l’hôtel
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager
5 sur 5
par un voyageur

One of the best in Istsnbul, definitely

Publié le 24 avr. 2022 sur Hotels
That was my 3d or 4th time that I stay with this hotel, and each time they are on the top. The only disappointment was that the pool was closed because of the season, and I did not receive this information when booking.
Commentaires de Gestion de l’hôtel
27 avr. 2022 par Grand Hyatt Istanbul, Gestion de l’hôtel
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. At the same time in regards to your feedback on pool, I would like to kindly inform you that our pool has been open as of mid. April. and is being used by some of our guests. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager
4 sur 5
par un voyageur

Publié le 10 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2022 par Grand Hyatt Istanbul, Gestion de l’hôtel
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager
4 sur 5
par un voyageur

Super !

Publié le 12 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
22 nov. 2021 par Grand Hyatt Istanbul, Gestion de l’hôtel
Dear Guest, I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We look forward to welcome you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager
5 sur 5
par un voyageur

Publié le 4 oct. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2021 par Behlul, Gestion de l’hôtel
Dear Romain Thank you for your points. Best Regards
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