Note fondée sur 700 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Mövenpick Hotel Istanbul Bosphorus, Gestion de l’hôtel
Dear Ramin BAYAT MAKOO,Thank you very much for taking the time to share your feedback with us and for choosing Movenpick Istanbul Bosphorus for your stay in Istanbul. We are happy to hear your positive feedback about our hotel.We hope to welcome you again in the near future.Kind RegardsMeltem YILMAZGuest Relations Supervisor
par un voyageur
Publié le 11 mai 2024 sur Expedia
Hôtel propre et luxueux avec un staff très professionnel et souriant
Commentaires de Gestion de l’hôtel
11 mai 2024 par Mövenpick Hotel Istanbul Bosphorus, Gestion de l’hôtel
Dear Guest,Thank you very much for staying at our Mövenpick Bosphorus hotel and sharing your valuable comments with us. Your complimentary words about our hotel and staff made us happy. In order to provide you with the best service, our employees pay attention to the smallest details. Your comments are the greatest source of motivation and happiness for our team. Thank you very much again for your evaluation of our hotel with a wonderful Bosphorus View; We are waiting for you at Mövenpick Bosphorus on your next visit to Istanbul.Best Regards,
par un voyageur
Publié le 9 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2024 par Mövenpick Hotel Istanbul Bosphorus, Gestion de l’hôtel
ear Guest,Thank you for reviewing and staying at our hotel. It is wonderful to know that we were able to make your stay remarkable, especially since our main goal is to deliver high services that will meet the guest's expectations. We highly appreciate your review and will be looking forward to welcoming you back in the near future.Sincerely,
par un voyageur
Publié le 2 nov. 2023 sur Expedia
Highly recommandable !
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Mövenpick Hotel Istanbul Bosphorus, Gestion de l’hôtel
Dear guest,Thank you very much for taking time to share your feedback with us and for choosing Movenpick Istanbul Bosphorus for your stay in Istanbul. We are happy to hear your positive feedback about our hotel.We hope to welcome you again in the nearest future.Warm Regards,İremsu YILMAZGuest Relations
par un voyageur
Not very pleasant stay this time
Publié le 3 mai 2023 sur HotelsThis was my second stay at Mövenpick bosphorus.
The first one was almost perfect, which convinced me to come back for my futur stays.
Unfortunately this stay has been much less pleasant, even if the team was helpful and the breakfast still great.
Unfortunately :
- The floor of my room 2011 was dirty with sticky things on the floor (pictures available on request)
It has been fixed on Saturday
- Temperature by night was up to 27 degrees, even with my window opened.
A technician came to switch it to summer season, with no result (pictures available)
Front desk proposes me.to change d'or à room on low level. I declined.
Front desk apologized but argueed it was because it was still winter season.
??? An hotel should feel responsible to offer room with a regular temperature (around 20 degrees cc) whatever the day or the season (see Accor Hotel guidelines).
As a result I did not sleep well at all for 2 days.
- Last but not least : to me, one of the big assets of you hotel is the swimming pool.
During Check-in, only because I ased for opening hours, I have been informed it was closed...because water was changed.
A} your guests should have been informed upon booking
B) It should be announced at the front desk
C) This Kind operation should be done during week days, not week-end.
For all these reasons, I'm sorry to confirm it has not been a very pleasant stay.
Up to day: no answer from the hotel to my complain
Commentaires de Gestion de l’hôtel
3 mai 2023 par Abdullah Mutlu, Gestion de l’hôtel
Dear Murat,We would like to thank your for your review and remind us about our service. We are deeply sorry to hear that we did not meet your standards. The satisfaction and comfort of our guests is very important to us. It is very difficult to clarify right temperature during spring time. Some room would like hot and some rooms would like to have a cold air-condition. We took this at very important consideration and fixed our air-condition system. And I promise you will not have any problem for your future stays. For your health and hygiene we have refreshed our pools water. We have made note of your feedback and have addressed your concerns with our team.We promise to give better service at your next visit. Please feel free to reach out to us with any additional questions, comments or suggestions you may have. Sincerely,Abdullah MUTLUFront Office Manager
par un voyageur
Publié le 2 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 déc. 2022 par Abdullah Mutlu, Gestion de l’hôtel
Dear Reda,We would like to thank your for your stay at Mövenpick Bosphorus . We are so pleased to read you enjoyed every moment of your stay. It was a pleasure to welcome you as a guest. Your comfort is so important to us and we are happy to see that we have met your expectations during your stay. Your comments have been shared with our dedicated team members.
par un voyageur
Publié le 10 nov. 2022 sur Expedia
2 eme mauvais expérience dans un Movenpick réveille 4 matin de suite par une perseuse à 8h du matin j apelle pas ça des vacances aucune excuse de l’établissement juste un merci au revoir
Pommeau de la douche qui tient pas
Boisons périmé depuis 1 ans dans le frigo
Plus jamais
Commentaires de Gestion de l’hôtel
11 nov. 2022 par Abdullah Mutlu, Gestion de l’hôtel
Dear Yannick,We are disappointed to hear that we did not meet your entire expectations during your stay. We will let our departments know about your comment to make improvements regarding your issue that you have faced. We deeply sorry and please accept our apologize. For your next visit we would like to offer special discount and we are going to up grade your room.We hope to welcome you again in the nearest future and provide a better experience for you this time.Warm Regards,
par un voyageur
Publié le 30 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2022 par Abdullah Mutlu, Gestion de l’hôtel
Dear Fadoi,Dear guest,Thank you very much for taking time to share your feedback with us and for choosing Movenpick Istanbul Bosphorus for your stay in Istanbul. We are happy to hear your positive feedback about our hotel.We hope to welcome you again in the nearest future.Warm Regards,Abdullah MUTLUFront Office Manager
par un voyageur
Publié le 29 août 2022 sur Hotels
Très très déçu ! Et pourtant c’était un séjour de 5 nuits pour 3 chambres au total. Aucun service digne d’un movenpick ou d’un 5 étoiles. Personnel très hautain, les chambres ne sont pas faites il faut insister et reinsister pour le ménage et qui débarque qu’à 1 voir 2 h du matin! Lit bébé sans matelas UNE HONTE! Ne change les serviettes que sur demande et déboulent à 3h du matin! Le soit disant manager se moque complètement des requêtes clients en les
Commentaires de Gestion de l’hôtel
1 sept. 2022 par Abdullah Mutlu, Gestion de l’hôtel
Dear Guest,Thank you very much for taking time to share your feedback with us and for choosing Movenpick Istanbul Bosphorus for your stay in Istanbul. We are disappointed to hear that we coudn't meet your entire expectations during your stay. We are so sorry for this inconvenience. We will do internal meeting and will let our colleagues know about your comment to make improvements regarding all issues you have faced.We hope to welcome you again in the nearest future and provide a better experience for you this time.Warm Regards,Cher invité,Merci beaucoup d'avoir pris le temps de partager vos commentaires avec nous et d'avoir choisi Movenpick Istanbul Bosphorus pour votre séjour à Istanbul. Nous sommes déçus d'apprendre que nous n'avons pas pu répondre à toutes vos attentes lors de votre séjour. Nous sommes vraiment désolés pour ce désagrément. Nous organiserons une réunion interne et informerons nos collègues de votre commentaire afin d'apporter des améliorations à tous les problèmes auxquels vous avez été confrontés.Nous espérons vous accueillir à nouveau dans un avenir proche et vous offrir une meilleure expérience cette fois-ci.Meilleurs voeux,Abdullah MUTLUFront Office Manager
par un voyageur
Top
Publié le 4 févr. 2022 sur HotelsTrès belle hôtel petit déjeuner top avec une vue superbe
Commentaires de Gestion de l’hôtel
4 févr. 2022 par Movenpick Istanbul Bosphorus, Gestion de l’hôtel
Dear Francis,
Thank you very much for taking time to share your feedback with us and for choosing Movenpick Istanbul Bosphorus for your stay in Istanbul. We are happy to hear your positive feedback about our hotel.
We hope to welcome you again in the nearest future.
Warm Regards,
Guest Relations
Balca Buyukmete
