Ratings based on 1,668 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
Older hotel, seems a bit run down. Not like other Hiltons
Comment from Hotel Management
Mar. 5, 2024 by July, Hotel Management
Dear Sasha,Thank you for leaving a rating of your recent stay. While we are sorry that his experience did not meet your expectations, we appreciate your feedback. Your rating helps us identify areas for improvement and we are committed to taking proactive measures to improve our services.We would love to hear more about your stay and any specific issues you encountered. Please feel free to contact us directly so we can address your concerns and work to regain your trust.We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.Sincerely,
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by July, Hotel Management
Dear Araceli,Thank you for taking the time to rate your experience with us. We appreciate your feedback and look forward to welcoming you soon.Warm regards,
by A traveller
Posted Mar. 4, 2024 on Expedia
I loved the customer service during our stay! The staff was 10/10. The only thing I did not like about this hotel was the fact that it was outdated.
Comment from Hotel Management
Mar. 5, 2024 by July, Hotel Management
Dear Soraya, Thank you for sharing your comments about your recent stay.We are delighted to know that you enjoyed the exceptional service provided by our staff. Your kind words mean a lot to us.We appreciate your honest feedback regarding outdated aspects of our property. Please be assured that we are committed to continuous improvement and will take your feedback into account as we strive to improve our facilities.We hope to welcome you again in the future and provide you with an even better experience.A cordial greeting,
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by July, Hotel Management
Dear Andrea, Thank you for your loyalty! We are thrilled to hear that you'll be staying with us again. Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.A cordial greeting,
by A traveller
Posted Mar. 4, 2024 on Expedia
The room sink and tub was not clean or functioning properly
Comment from Hotel Management
Mar. 4, 2024 by July, Hotel Management
Dear Jennifer, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during his stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by July, Hotel Management
Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit.We appreciate your support and look forward to welcoming you back soon.Kind regards,
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by July, Hotel Management
Dear Carol, We are delighted to hear that you plan to stay with us again! Your satisfaction is our top priority and we look forward to the opportunity to host you once again. Please don't hesitate to contact us if there is anything we can do to make your next stay even more memorable.Kind regards,
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 4, 2024 by July, Hotel Management
Dear Amelia,Thank you for taking the time to leave your rating. While we would like to know more about your experience, we respect your comments and take them seriously. Your satisfaction is our top priority and we strive to provide every guest with a positive experience.If there are any specific concerns or areas where we can improve, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address any issues you may have encountered.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,
by A traveller
Posted Mar. 3, 2024 on Expedia
We loved our Manhattan city view and the location. Hot water didn’t work in sink and barely in shower. We were happy about everything but the water (which is a very important thing)
Comment from Hotel Management
Mar. 4, 2024 by July, Hotel Management
Dear Kyle, Thank you for sharing your comments. We are glad you enjoyed the view of the Manhattan skyline and our location.We apologize for the inconvenience with hot water. Our maintenance team is addressing this issue promptly.We appreciate your understanding and hope to welcome you soon for a better experience.A cordial greeting,
by A traveller
Posted Mar. 3, 2024 on Expedia
It’s always a pleasure and I love tho customer service.
Comment from Hotel Management
Mar. 4, 2024 by July, Hotel Management
Dear Patrice,Thank you for your loyalty! We are thrilled to hear that you'll be staying with us again. Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,
