Ratings based on 435 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 17, 2024 on Expedia
Staff is extremely professional!
Comment from Hotel Management
Feb. 29, 2024 by Busi, Hotel Management
Dear valued guest,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our staff to be extremely professional during your recent visit.Providing top-notch service is a priority for us, and we are delighted that our team's professionalism left a positive impression on you. We strive to ensure that every guest receives the highest level of service, and it's wonderful to know that our efforts are appreciated.Your feedback is invaluable to us, and it motivates us to continue delivering exceptional experiences to all our guests.Thank you once again for choosing us, and we look forward to welcoming you back soon for another enjoyable stay.Warm regards,Busi MayiselaGuest Relations Manager
by A traveller
Needs updating badly
Posted Feb. 14, 2024 on HotelsThis hotel is aspiring to be upscale, and does so with it's service, but the actual facility is practically falling apart. The hotel room door would not lock, the drain in the shower was clogged, we only intermittently got hot water. The bed was very comfortable and the place was clean.
Comment from Hotel Management
Feb. 14, 2024 by Busi, Hotel Management
Dear AmyThank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that the facilities did not meet your expectations, especially in contrast to the upscale service we aim to provide. Rest assured, we take your feedback seriously and will address these maintenance concerns immediately to ensure a more comfortable and seamless experience for our guests in the future. We're glad to hear that you found the bed comfortable and the cleanliness up to standard. Your feedback is invaluable to us as we continuously strive to improve. We hope to have the opportunity to welcome you back and provide you with a truly exceptional stay.Warm regards,Busi MayiselaGuest Relations Manager
by A traveller
Posted Feb. 14, 2024 on Expedia
The property was good, but the booking experience was poor, I had to pay an extra charge to relocate from the towers, which are different from the Sandton Sun Hotel that I expected as per my booking.
Comment from Hotel Management
Feb. 14, 2024 by Busi, Hotel Management
Dear DavidWe're sorry to hear about your less-than-ideal booking experience and the inconvenience you faced regarding the location of your stay. We understand how important it is for guests to have a seamless and accurate booking process. We apologize for any confusion regarding the location of the property and the expectations set by your booking. Your feedback regarding the extra charge and the relocation is duly noted, and we will review our booking processes to prevent similar occurrences in the future. It's our goal to ensure that every aspect of your stay meets or exceeds your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience.Warm regards,Busi MayiselaGuest Relations Manager
by A traveller
Posted Feb. 2, 2024 on Hotels
We enjoyed a lovely stay. Clean, comfortable room that contained everything we needed. Beautiful view over the swimming pool with a gym that we could visit even late at night. Rooms were serviced by well-trained staff.
Thank you we loved our stay
Comment from Hotel Management
Feb. 14, 2024 by Busi, Hotel Management
Dear EtienneThank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our clean, comfortable rooms and beautiful views enhanced your experience. It's wonderful to know that our gym facilities and late-night access were convenient for you. Our staff takes great pride in their work, and it's gratifying to hear that their service met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Warm regards,Busi MayiselaGuest Relations Manager
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by Busi, Hotel Management
Dear JoanneThank you for taking the time to leave such a positive review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we appreciate your kind words.If there's anything specific that stood out during your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We value your feedback and hope to have the pleasure of welcoming you back for another wonderful experience in the future.Thanks again for choosing us!Best regardsBusi MayiselaGuest Relations Manager
by A traveller
Posted Jan. 19, 2024 on Expedia
The room was amazing.
However the responsiveness of front desk was not professional. I requested for a technician to fix an issue with the TV, no one came until I called again the next day.
I also requested a shuttle or transport to the airport and the gentleman at the front desk was not so pleasant and so wasn’t surprised the next morning when in fact there was no booking made. Not sure if he judged me as someone not fit for the hotel or not but definitely I am not amused .
That being said , the gentleman who welcomed me on my arrival was very pleasant and professional.
Comment from Hotel Management
Jan. 22, 2024 by Busi, Hotel Management
Dear Nonhlanhla,Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about the room and the positive experience with the staff member who welcomed you upon arrival.However, we are truly sorry to hear about the challenges you faced with the front desk's responsiveness. Your concerns regarding the delay in addressing the TV issue and the inconvenience with the shuttle service do not meet our standards of service, and we apologize for any frustration this may have caused.Rest assured, we take your feedback seriously, and we will address these issues with our team to ensure that similar situations do not occur in the future. Our goal is to provide exceptional service to all our guests, and we appreciate your honesty in bringing these matters to our attention.We value your patronage and would welcome the opportunity to make amends for any inconvenience you experienced. Please feel free to reach out to us directly so that we can discuss your concerns further and find a suitable resolution.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Best regards,Busi MayiselaGuest Relations Manager
by A traveller
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Busi, Hotel Management
Dear BarbaraThank you for this great rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another excellent stay.Warm regards,Busi MayiselaGuest Relations Manager
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Busi, Hotel Management
Dear Simon,Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we appreciate your kind words.If there's anything specific that stood out during your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We value your feedback and hope to have the pleasure of welcoming you back for another wonderful experience in the future.Thanks again for choosing us!Best regardsBusi MayiselaGuest Relations Manager
by A traveller
Posted Dec. 12, 2023 on Hotels
Comment from Hotel Management
Dec. 16, 2023 by Busi, Hotel Management
Dear ChintaThank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another excellent stay.Warm regards,Busi MayiselaGuest Relations Manager
by A traveller from Luanda
Posted Dec. 6, 2023 on Expedia
Comment from Hotel Management
Dec. 8, 2023 by Busi, Hotel Management
Dear JamieThank you for the great rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another good stay.Kind regards,Busi MayiselaGuest Relations Manager
