Ratings based on 21 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
Clean rooms
Comment from Hotel Management
Mar. 4, 2024 by D, Hotel Management
Thank you for your Feedback we appreciate it
by A traveller
Posted Mar. 4, 2024 on Expedia
It was nice
Comment from Hotel Management
Mar. 4, 2024 by D, Hotel Management
Thank you for your Feedback we appreciate it
by A traveller
Posted Feb. 25, 2024 on Expedia
There was no mini fridge, no microwave, no coffee maker, only enough towels for 1 person to get a shower, the tub was painted and chipped all over, there was a leak between the toilet and the shower, there was free WiFi but it barely worked, couldn’t go into a Netflix account or anything on the tv, not many channels, people were getting high outside, heater was very loud and kept waking us up. For what I paid for the room it should have been a lot nicer.
Comment from Hotel Management
Feb. 26, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Carolyn,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRMONT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the poor connectivity of the WIFI, the leaking shower and the other concerns you described. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Unhappy weekend stay in Binghamton NY
Posted Feb. 4, 2024 on HotelsLittering in and around the hotel. Hotel pass keys didn’t work. Tried to overcharge me and fell unsafe and not clean. Saw drug needles and such. I was not happy at all
Comment from Hotel Management
Feb. 5, 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for writing to us about your recent stay at our hotel RED ROOF INN BINGHAMTON - JOHNSON CITY. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management
by A traveller
What a disappointing experience
Posted Feb. 4, 2024 on HotelsNo privacy. I went for a walk and they were in my room by 10am. Traveling as a woman alone I felt that they were very nosy. Also looked like a weekend short stay place with lots of Hard drug users. Never again. Use to be better.
Comment from Hotel Management
Feb. 4, 2024 by D, Hotel Management
We appreciate your feedback. We apologize for the inconvenience.
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Jeff,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Binghamton - Johnson City and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist
by A traveller
Posted Jan. 10, 2024 on Expedia
The hotel room we got was dirty the sink was clogged up the sheets were stained the front desk person was very rude to my husband when this issue was brought up we were pretty much ignored
Comment from Hotel Management
Jan. 10, 2024 by D, Hotel Management
Thank you for your feedback we appreciate and will take a look into this matter.
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 4, 2024 by Olivia RediResponse Specialist, Hotel Management
Hello Astrid,The staff at the RED ROOF INN BINGHAMTON - JOHNSON CITY and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management
by A traveller
Posted Dec. 27, 2023 on Expedia
Comment from Hotel Management
Dec. 28, 2023 by D, Hotel Management
Thank you for your feedback we appreciate it
by A traveller
Posted Dec. 25, 2023 on Hotels
Comment from Hotel Management
Dec. 26, 2023 by Olivia RediResponse Specialist, Hotel Management
Hello Amy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Binghamton - Johnson City and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
