Ratings based on 809 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 11, 2024
Comment from Hotel Management
Jun. 1, 2024 by Guest Relations Specialist, Hotel Management
Hi Jamie,Thank you for rating your recent stay with us. We are pleased to see that you had a positive experience during your time at our hotel. If you have any feedback or suggestions for us, we would love to hear from you so that we can continue to improve our services.We appreciate your support and hope to welcome you back again soon.
by A traveller from CINCINNATI
Posted Apr. 29, 2024
Nice staff
Comment from Hotel Management
May 1, 2024 by Guest Relations Specialist, Hotel Management
Hi Stacee,Thank you for your kind words about our staff! We're glad to hear that you had a positive experience with them during your stay. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your support!
by A traveller
Posted Apr. 10, 2024
Do not stay here if you are traveling with the disabled. They double booked our room, and then offered no comp. Bad mattresses, no water pressure, but they do have a decent pool.
Comment from Hotel Management
Apr. 11, 2024 by Guest Relations Specialist, Hotel Management
Hi Mitchell,We apologize for the inconveniences during your stay, particularly the double booking and the lack of compensation offered. Ensuring all guests have a comfortable experience is important to us, and we take your feedback seriously. We will investigate these issues to prevent similar occurrences in the future. Thank you for bringing them to our attention. We hope to have the opportunity to welcome you back for a more positive experience.
by A traveller
Posted Mar. 19, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Guest Relations Specialist, Hotel Management
Hi Valued Guest,Thank you for your rating. If there are any specific areas where we can improve to make your experience better next time, please let us know. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit.
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by Guest Relations Specialist, Hotel Management
Hi Stephanie,Thank you for the perfect rating of 5 out of 5! We appreciate your positive feedback. If there are specific aspects of your stay that stood out or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another excellent experience in the future.
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Guest Relations Specialist, Hotel Management
Hi Markise,Thank you for the perfect 10 out of 10 rating! We're thrilled to know that you had an outstanding experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another exceptional stay.
by A traveller
Posted Mar. 15, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Guest Relations Specialist, Hotel Management
Hi Esperanza,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you had an excellent experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another outstanding stay.
by A traveller
Posted Mar. 15, 2024
Comment from Hotel Management
Apr. 5, 2024 by Guest Relations Specialist, Hotel Management
Dear Samuel,We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered to address them promptly. If you have a moment, please provide additional details about your stay.We appreciate your feedback and hope to have the opportunity to improve your perception in the future.
by A traveller
horrible
Posted Mar. 13, 2024 on HotelsI booked for a suite and I get there and the suite was booked so I had to have a room with three beds. Was not given a discount for their mistake and the room we found 2 bed bugs.
Comment from Hotel Management
Mar. 14, 2024 by Guest Relations Specialist, Hotel Management
Hi Jennifer,We regret to hear about the inconvenience you faced upon arrival and the mix-up with your room reservation. Your satisfaction is our top priority, and we apologize for any disappointment caused by not receiving the suite you booked. We will investigate this issue to ensure it does not recur in the future. Thank you for bringing this matter to our attention, and please know that we are here to assist you with any further concerns or needs you may have during your stay.
by A traveller
Loved staying here!
Posted Mar. 12, 2024 on HotelsOur stay here was only one night but the first time I have ever wished I could find an excuse to return for longer! The facility was amazing - beautiful, spacious, fire places going, wonderful room, and an amazing free breakfast. The staff was so friendly and efficient. Huge shout out to the breakfast staff, they were so on top of it. Hot, fresh, well prepared and attractively presented variety of foods. And you must have the most polite, detail oriented housekeeping staff. Everything was perfect. It was my best hotel experience ever!
Comment from Hotel Management
Mar. 13, 2024 by Guest Relations Specialist, Hotel Management
Hi Ellie Bennette,Thank you so much for your glowing review! We're delighted to hear that your stay with us exceeded your expectations and that you enjoyed our beautiful facility, spacious rooms, and delicious breakfast. We truly appreciate your kind words about our friendly and efficient staff, especially our breakfast and housekeeping teams. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we could make your stay with us your best hotel experience ever! We hope to have the pleasure of welcoming you back for a longer stay in the future.
