Note fondée sur 93 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 avr. 2022 sur Hotels
Relativement cher (environ 120€ par nuit) pour le service apporté.
par un voyageur
Je recommande l'hotel Arcadia Suites
Publié le 4 juill. 2017 sur HotelsLes chambres de l'hôtel Arcadia Suites sont très confortables et spacieuses. La chambre était propre et bien entretenue. Seuls bémols, les essuies pas tous très récents (certains un peu troués) et la brosse à cabinet était cassée ;-). Pour le reste séjour très agréable, bon petit déjeuner et personnel très attentionné. Le wifi fonctionne correctement. Les environnements sont assez calmes.
Commentaires de Gestion de l’hôtel
18 juill. 2017 par Sandra, Gestion de l’hôtel
Dear Esteemed guest,
Thank you so much for staying with us and for taking your time to give feedback about your stay.
We are happy that you loved our facility and enjoyed your entire stay as much as we enjoyed hosting you.
A few issues here and there as mentioned and yes we shall work to see that such is ironed out.
We do appreciate your feedback once again and we look forward to welcoming and hosting you at Arcadia Suites.
Best regards,
Sandra Nabuloli
par DANIEL
Publié le 10 avr. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
12 avr. 2017 par Sandra, Gestion de l’hôtel
Dear Daniel,
Thank you for staying with us and for your wonderful rating about your stay with us.
We are glad you enjoyed your stay as much as we enjoyed hosting you.We look forward to welcoming and hosting you once again.
Best regards,
Sandra Nabuloli
par un voyageur
Publié le 3 mars 2024 sur Expedia
The air con. and lockers were not working
Commentaires de Gestion de l’hôtel
7 mars 2024 par Front Office Team , Gestion de l’hôtel
Dear Jaydev, we sincerely apologize for the inconvenience you experienced with the air conditioning and lockers during your stay. Your feedback is crucial in helping us identify areas for improvement. Rest assured, our maintenance team is actively addressing these issues to ensure a more comfortable and reliable experience for our guests. We appreciate your understanding and hope to have the chance to welcome you back for a much-improved stay.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The rooms are good, area is centrally located perfect to go anywhere all shops, movies etc nearby
No porter or anyone to help you with your bags when you check in you have to carry the bags yourself, the security guards at the gates are LAZY they behave as if they are actually doing you a favour by opening the entry and exit gates HATED THAT
Commentaires de Gestion de l’hôtel
7 mars 2024 par Front Office Team , Gestion de l’hôtel
Dear Abdulkadir, thank you for sharing your thoughts on the rooms and the convenient location. We're sorry to hear about the challenges during check-in and your perception of the security team. Your feedback is valuable, and we'll address these concerns to enhance our services. We appreciate your input and hope to welcome you again for an improved experience.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
We stayed at the hotel on two different occasions. The staff is excellent with one huge exception. Hwd (don't know spelling) is terrible. He typically ignores if we ask a question. He says "no" to almost everything we asked about if he isn't ignoring. When his shift was over and we ask other receptionist the same question is "sure we can do that". I would rate lower but the rest of the staff was outstanding. The problem is that often he is the only receptionist so you cant get simple issues solved until the next day.
We wont be going back.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Reservations Team , Gestion de l’hôtel
Dear Scott,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our receptionist, and we appreciate your candid comments. Rest assured, we are addressing this matter internally to ensure such incidents do not recur. We value your patronage and hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,Reservations Team
par un voyageur
Publié le 28 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Reservations Team , Gestion de l’hôtel
Dear Mary, We're thrilled to have had the opportunity to serve you, and we look forward to continuing to meet and exceed your expectations in the future. Your support is invaluable to us.
par un voyageur
Publié le 25 oct. 2023 sur Expedia
par un voyageur de LUSAKA
Publié le 13 sept. 2023 sur Expedia
Great location, Friendly Staff and very neat and clean.
Commentaires de Gestion de l’hôtel
13 sept. 2023 par Front Office Team , Gestion de l’hôtel
Dear Ms. Celia, Greetings from Arcadia Suites! Thank you for your feedback. We hope to host you again.
par un voyageur
Publié le 25 mars 2023 sur Expedia
A very quiet and relaxing place to stay at
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Reservations Team , Gestion de l’hôtel
Dear Mark, We wanted to express our sincere gratitude for taking the time to leave such a positive review. Your feedback means the world to us, and it's truly motivating to hear that you had a great experience with our services.
