Ratings based on 897 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 30, 2024
by A traveller
Posted Apr. 14, 2024
This is a beautiful hotel, the staff was very helpful in answering questions and it was close too location i was interested in visiting
Comment from Hotel Management
Apr. 15, 2024 by Luis Lovera, Hotel Management
Dear Valerie, we’re thrilled to hear that you enjoyed your stay with us and found our location convenient for your needs. Our team strives to provide helpful and friendly service, and your kind words are much appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
by A traveller from MARSHALLTOWN
Posted Mar. 29, 2024
Older hotel and it needs to be renovated. Room has worn out poor carpet and tub faucet continuous leaking. Adequate but not what I expect from an Embassy Suites.
Comment from Hotel Management
Mar. 30, 2024 by Luis Lovera, Hotel Management
Dear Sherman, we’re sorry to hear that your stay didn’t meet your expectations. We understand your concerns about the condition of our facilities. Your feedback is important to us and will be used to consider improvements. We hope to have the opportunity to provide a better experience in the future. Thank you for your feedback.
by A traveller
Nice place
Posted Feb. 28, 2024 on HotelsWe had a wonderful stay at Embassy Suites. The room was clean and fresh, breakfast was great. We were disappointed that the pool was down for our stay, but had not been notified.
Comment from Hotel Management
Feb. 29, 2024 by Luis Lovera, Hotel Management
Dear Brendan,Thank you for choosing Embassy Suites for your recent stay. We’re delighted to hear that you found our rooms clean and fresh, and that breakfast met your expectations. We apologize for any inconvenience caused by the pool being unavailable during your visit. Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back soon!
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Luis Lovera, Hotel Management
Thank you, Mary Lou, for the perfect rating. We’re thrilled to know that you had a wonderful experience at our hotel. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to welcoming you back for another fantastic stay.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Luis Lovera, Hotel Management
Thank you, Chris, for your positive rating. We're glad to hear that you had a good experience at our hotel. We're always striving for excellence and your feedback helps us improve. We hope to welcome you back soon.
by A traveller
Posted Feb. 20, 2024 on Expedia
clean
Comment from Hotel Management
Feb. 20, 2024 by Luis Lovera, Hotel Management
Thank you, Ron, for your positive rating. We're glad to hear that you found our hotel clean. We strive to provide a comfortable and spotless environment for our guests. We hope to welcome you back soon.
by A traveller
Posted Feb. 16, 2024 on Expedia
Love the area
Comment from Hotel Management
Feb. 16, 2024 by Luis Lovera, Hotel Management
Thank you, JaMeelah, for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority and we're delighted we could meet your expectations. We look forward to welcoming you back soon!
by A traveller
Posted Feb. 14, 2024 on Hotels
The room was clean and tidy.
The shower was really slow to drain.
The bedroom tv didn’t have a remote.
It was nice to be able to grab a quick breakfast.
Comment from Hotel Management
Feb. 16, 2024 by Luis Lovera, Hotel Management
Thank you for your feedback. We’re glad to hear that you appreciated the cleanliness of our rooms and our quick breakfast service. We also acknowledge the issues you faced during your stay. Please accept our apologies for any inconvenience caused. We’re committed to improving our services and your comments will help us in this process. We hope to have the opportunity to better serve you in the future.
by A traveller
Posted Feb. 14, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Luis Lovera, Hotel Management
Thank you for your valuable feedback. We’re pleased to hear that you had a positive overall experience. We acknowledge there were aspects of your stay that did not meet your expectations and we sincerely apologize for any inconvenience. We’re committed to continuous improvement and your comments will guide us in this process. We hope to have the opportunity to serve you better in the future.
