Ratings based on 909 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 11, 2024 on Hotels
Lovely old building with amazing lobby. Checking was easy and staff helpful. Room was very nice and was on upper floor with some view, though mostly just other tall building. Elevators were a bit confined, and in the mornings could take forever to get one as only 3 for all the floors (roughly 20). Onsite restaurant was nice atmosphere and staff was excellent. Food was really good as well. Prices were higher, but expected for location.
Comment from Hotel Management
Mar. 14, 2024 by Lynda , Hotel Management
I appreciate you taking the time to complete our Guest Satisfaction Survey. We appreciate your feedback as we strive to be the Best Hotel in Kansas City. If there are any suggestions or feedback in any areas of our hotel that we can improve upon, please let me know. I will personally share them with the appropriate management. As Brilliant hosts we rely on your comments to be the very best. Thank you for staying at the Hotel Phillips, Kansas City and when your travels bring you back to Kansas City, we look forward to being your host hotel again.
by A traveller
Fun and spacious hotel
Posted Mar. 10, 2024 on HotelsGreat room, lots of space, clean
Comment from Hotel Management
Mar. 14, 2024 by Lynda , Hotel Management
Thank you for staying with us during your recent travels to Kansas City. We're happy to hear you found the location helpful for your visit. We appreciate you sharing this feedback with us and hope to welcome you back in the future.
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 14, 2024 by Lynda , Hotel Management
Thank you for taking the time to write about your experience at our hotel! I am delighted to hear you enjoyed your stay and we look forward to your next visit with us!
by A traveller
Posted Mar. 9, 2024 on Expedia
Comment from Hotel Management
Mar. 14, 2024 by Lynda , Hotel Management
Thank you for your review! It sounds like you had a great time during your recent visit! I hope that we can welcome you back the next time your travels bring you to our city!
by A traveller
Posted Mar. 9, 2024 on Expedia
Comment from Hotel Management
Apr. 1, 2024 by Lynda , Hotel Management
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
by A traveller
Posted Mar. 7, 2024 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by Lynda , Hotel Management
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
by A traveller
Beautiful But Not Great
Posted Mar. 5, 2024 on HotelsOverall, this hotel is historic and beautiful. Rooms are updated but with a historic look and feel. Halls are narrow and dark.
During the stay, two of the three elevators were out of order and we had to use the very narrow and steep stairs up and down 10 floors with our luggage and children. This was VERY inconvenient and less than ideal at check out time when the one (very small) elevator was being fought over by all the guests at the same time. I would not recommend unless the elevators are all in working order!
Comment from Hotel Management
Mar. 7, 2024 by Lynda , Hotel Management
I appreciate you taking the time to complete our Guest Satisfaction Survey. We appreciate your feedback as we strive to be the Best Hotel in Kansas City. Unfortunately, we did have some maintenance issues with our elevators. our company was out several times of the weekend. I apologize for the inconvenience it caused you during your stay. Once again, thank you for your valued feedback and we hope to have the opportunity to serve you again whenever your travels bring you back to Kansas City.
by A traveller
Posted Mar. 5, 2024 on Expedia
gross. very dirty. mixed up my room and gave it to someone else then offered nothing for not giving me the room i paid for.
Comment from Hotel Management
Mar. 7, 2024 by Lynda , Hotel Management
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. We truly hope for the opportunity to welcome you back for a better experience in the future.
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 7, 2024 by Lynda , Hotel Management
Thank you for taking the time to share your recent experience at Hotel Phillips with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Kansas City.
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Lynda , Hotel Management
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
