Note fondée sur 613 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par John, Gestion de l’hôtel
Thank you for the review. We look forward to seeing you again soon!
par un voyageur
Publié le 29 févr. 2024 sur Expedia
This place was like something out of a movie Big black stains on carpet.Roaches come out at night a funny smell all through the hallways,light sockets don’t work it was just a mess.Im saying this because I’m a maintenance technician at a hotel myself smh
Commentaires de Gestion de l’hôtel
1 mars 2024 par Johnathon, Gestion de l’hôtel
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, S8 Customer Care
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Johnathon, Gestion de l’hôtel
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again. Respectfully, S8 Customer Care
par un voyageur
Ehhh…You get what you pay for. Not much.
Publié le 28 févr. 2024 sur HotelsI waited over an hour for the room to be serviced and available. I feel bad because there was only one person cleaning the rooms, and it’s not their fault, but was just frustrating to sit waiting after the 3:00 check in. Then there is always the frustrating matter of the $105 deposit, and waiting 3-7 business days for those funds to be returned. Otherwise it was an okay stay. Pool was closed for maintenance with no promise of being opened. But you get what you pay for, it’s the “cheapest” room around, but that comes with some compromises in standards and satisfaction.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par John, Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer our guests a smooth and comfortable stay, and it seems we fell short during your stay. We apologize for the pool being closed during your stay we do our best to make sure it is kept clean and safe for guests to swim in and unfortunately, that means occasionally closing the pool. Though this happens rarely we do apologize for the inconvenience. We hope that you will provide us the opportunity to change your mind the next time you stay with us.Sincerely S8 Customer Service
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Johnathon, Gestion de l’hôtel
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay. Sincerely, S8 Customer Care
par un voyageur
Publié le 24 févr. 2024 sur Hotels
I honestly dont understand why there is all the hate in these reviews. Could it use a fresh coat of paint in some areas? Sure. Did my mini fridge work? No. Was it a great stay with helpful staff and comfortable accommodations? Absolutely.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Johnathon, Gestion de l’hôtel
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests. We have spoken to the maintenance team about the mini fridge and we are glad to say it has been replaced. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area. Sincerely, S8 Customer Care
par un voyageur
Publié le 19 févr. 2024 sur Expedia
You get what you pay for with this property, but its not bad by any means.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Johnathon, Gestion de l’hôtel
While we are happy to hear that overall your visit to Super 8 was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Sincerely, S8 Customer Care
par un voyageur
Publié le 15 févr. 2024 sur Expedia
It is not a luxurious, but clean, good installation and very kind staff.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Johnathon, Gestion de l’hôtel
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Respectfully, S8 Customer Care
par un voyageur
Dumpy Ft. Knox
Publié le 3 févr. 2024 sur HotelsThis place has more cameras than a bank. Probably spent more on the cameras than anything in the place. This place is run-down if I've ever seen run-down. I can't believe they are so worried about pets when the place is a dump. The floors creak when you walk on them. The fans work in some rooms, but not all and I know this because anytime the room next to me turned theirs on it was like it was in the room with me. The floors in the bathroom and toilet are gross. Maybe it's time to put some money into the place and make it half-way descent.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Johnathon, Gestion de l’hôtel
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, S8 Customer Care
par un voyageur
Publié le 29 janv. 2024 sur Expedia
The staff were very rude.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par John, Gestion de l’hôtel
Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay. The lack of professionalism and concern that you described, certainly does not meet our service expectations. We will be forwarding your feedback to the hotel management team to be reviewed. We hope you will give us another opportunity to serve you. Sincerely, S8 Customer Care
