Ratings based on 954 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Cork city
Posted Apr. 6, 2020 on Expedia
Every thing was great ,the staff were great they couldn’t do enough for us they looked ,after every thing for us ,so helpful The food was fab the room was beautful the swimming pool was fab we give it 5 star all the way. A big thank you to all the staff for all your hard work a really great hotel and a great place to stay Michelle and Martin
Comment from Hotel Management
Apr. 7, 2020 by Horizon Karon Team, Hotel Management
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.
by A traveller
Posted Feb. 25, 2020 on Expedia
Comment from Hotel Management
Feb. 29, 2020 by Horizon Karon Team, Hotel Management
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.
by A traveller
Posted Feb. 18, 2020 on Expedia
Comment from Hotel Management
Feb. 29, 2020 by Horizon Karon Team, Hotel Management
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.
by A traveller
Posted Feb. 3, 2020 on Expedia
Comment from Hotel Management
Feb. 29, 2020 by Horizon Karon Team, Hotel Management
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.
by A traveller from Scotland
Posted Jan. 1, 2020 on Expedia
Good location, situated on edge of Karon beach, just next to Kata beack, both lovely. Hotel staff friendly and helpful, lots of trees and wooden walkways. Adults only pool and Club lounge offering teas and coffees through the day.
Comment from Hotel Management
Jan. 8, 2020 by Management Team, Hotel Management
It was a pleasure to have you stay with us. We are thankful that you took the time to let us know of your enjoyable experience with us. Please do feel free to contact us for any further assistnce if you may need and we are looking forward to welcome you back amny more times at our resort
by A traveller from Grand Rapids
Posted Dec. 24, 2019 on Expedia
Hotel was nice. Rooms are pretty small. Didn’t care for their breakfast buffet, I wish they had a more authentic Thai breakfast. Considering Phuket is a very tourist area, it was still hard to communicate with the staff. Also wish they had a complimentary shuttle to the airport.
Comment from Hotel Management
Dec. 25, 2019 by Horizon Beach Management, Hotel Management
Thank you very much for your feedback and comment will be brought up to our Chef to have more varieties of Thai authentic in our breakfast buffet as well as to get staff train for making them more sufficiently speaking in English. We however wish you back home with safe and looking forward to welcome you more time at Horizon Karon Beach Resort & Spa
by A traveller
An okay place, but I wouldn’t stay there again.
Posted Oct. 3, 2019 on HotelsThe hotel itself is beautiful and we had okay customer service for the most part. Everyone was polite and friendly. It has a beautiful location and they will Take you back and forth to the Main Street in a Tuk Tuk so you don’t have to walk up and down the hill. It is more than an hour to get to from the airport and will cost you about 1200 bhat each way. They broke one of our bags when the bellhop was bringing our bag to the rooms for us, but refused to take responsibility for it. They said it must have happened at the airport, however it was working correctly when we arrived at the hotel. They also tried to put three people in a room with one king size bed until we made them change it. Lastly, the room was INCREDIBLY humid at night because there are visible gaps in the window seals and the humidity gets into the room. They did offer is one night of vouchers for the dinner buffet to try to make us happy which was okay, but by that point we were so frustrated with the bag being broken and not being able to sleep well due to the humidity in the room at night that it really didn’t make a difference.
Comment from Hotel Management
Oct. 12, 2019 by Horizon Karon Team, Hotel Management
It was a pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us, please accept our apologies regarding the unpleasant experience. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.
by A traveller
Posted Aug. 8, 2019 on Expedia
The staff was nice and we received a feee room upgrade for being Expedia gold vip.
by A traveller from Sydney
Posted Aug. 2, 2019 on Expedia
Big choice for breakfast, choice of 2 pools, friendly staff
Spa staff were not very helpful, room service food was expensive
by A traveller from Blacktown NSW Australia
Posted Jun. 30, 2019 on Expedia
Excellent food for breakfast and dinner. Very clean swimming pools.
Comment from Hotel Management
Jul. 3, 2019 by Horizon Karon Team, Hotel Management
It was a real pleasure to have you stay with us. We are thankful that you took the time to let us know of your experience with us. Your feedback will be put into consideration to better our standard of service. We hope to have the chance to welcome you back in the future.
