Ratings based on 156 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 26, 2023 on Expedia
Friendly and helpful staff. We stayed in a two room suite It was quite comfortable. It over looked the pool and outdoor stage area. The cleaning crews were exceptional.
The all-inclusive food/drink was more than enough variety and interest. We loved being able to grab and go from the pool area or the beach when appropriate.
You have to cross a street to get to the beach, so no true beachfront view from the hotel, but it is a private beach area with lots of amenities once you get there. The lounge areas, inside and out, where you can grab a coffee or a drink and just hang out, were delightful.
The spa seemed great, even though we only used it for beach towels, other people seemed to be enjoying it. We did use the onsite doctor for some small injury assistance and he was quite quick and helpful.
The guests were from all over the world and we enjoyed getting to meet friendly people and learn their stories.
The hotel is gated and there is a person on duty at the driveway entrance. The street it was on, is a bit remote, but we had no safety issues.
My only thoughts on improvement would be the loud music past 11pm (from the disco maybe - not sure)?
Also the Guest Relations person I spoke to only knew about the hotel offerings and literally told me she didn't live around the area so she couldn't tell me anything about what I could find in town. I thought that was a bit odd.
Regardless, we would definitely stay here again. Highly recommend.
by A traveller
Posted Sep. 16, 2023 on Expedia
The employees are excellent
Comment from Hotel Management
Sep. 19, 2023 by CRM Crystal De Luxe, Hotel Management
Dear Bonnie ,We would like to thank you for choosing a Crystal De Luxe Resort &Spa and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel the Crystal Hotels difference again...Best regards,CRM of Crystal De Luxe Hotel
by A traveller
Posted Aug. 27, 2023 on Expedia
This is the worst so called 5 stars Hotel I stayed in.
The reception staff and management were useless and hopeless. I had to sleep on the FLOOR for six nights because the mattress was very old, uncomfortable, sinking springs.
I reported it to the management and they promised to change the mattress. All they did was to turn the mattress upside down, ending in a worse situation and resulting in back problems.
After several complaints with the manager called Leila and even others, they suggested to change the room. Nothing happened at all.
In addition, it was stated in the offer by Expedia to be given a bottle of wine on three occasions I raised the matter which was ignored completely.
It seems they don’t value and appreciate Expedia’s Gold members. I hope the matter would be thoroughly investigated with the management of this hotel.
Comment from Hotel Management
Aug. 29, 2023 by CRM Crystal De Luxe, Hotel Management
Good afternoon , First of all thank you for writing your honest review about the experience in our hotel and we would like to say that we truly are upset to hear your holiday was not up to your expectations.We want you to know we did everything we could to solve your bed problems. When you complained about the bed for the first time, yes, we did turn the mattress upside down and see if it would work for you. You were unsatisfied with the result of that so our HK team tried to soften the bed with blankets so that you wouldn’t sleep on the floor, this was our temporary solution until we purchased and supplied a new mattress for you. Once we changed your old bed with a brand new one, you were still unsatisfied with it to the point of claiming that our staff was lying to you about changing the bed mattress. When in fact, the mattress was just newly bought only for you. When it comes to the issue of room changing, you refused the offer to change the rooms. That is why nothing happened. We do everything in our hands to make our dear guests’ holiday an amazing, unforgetable one and create loving memories with all of them. Kind regards,
by A traveller
Posted May 11, 2023 on Hotels
Comment from Hotel Management
Jun. 12, 2023 by fom.deluxe, Hotel Management
Dear Guest, Thank you for feedback. Hope see you once again some like possible. Best regards Mehmet CALDAG General manager
by A traveller
Posted Jul. 31, 2022 on Expedia
It’s always great to be back. Food, entertainment, hospitality and everything about this hotel is on point. Truly had a great time.
Comment from Hotel Management
Dec. 6, 2022 by fom.deluxe, Hotel Management
Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager
by A traveller
Posted Aug. 26, 2021 on Expedia
Comment from Hotel Management
Dec. 6, 2022 by fom.deluxe, Hotel Management
Dear Guest,Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.We are very glad to know that you were satisfied with our service and hotel's facilities during your staying. Your happiness is the biggest aim for us.We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,Best Regards,Birol SenelGeneral Manager
by A traveller
Excellent but the reception guy was horrible
Posted Aug. 21, 2021 on HotelsThe stay was good, the hotel is clean and all the stuff there was helpful except the reception guy his name is " Halit " he was terrible and his way in talking was too bad to complete the reservation and we were coming from a long airplane trip but he wasn't helpful at all.
But the the hotel was good, there was a variety every day at the food.
Comment from Hotel Management
Aug. 23, 2021 by CRYSTAL DE LUXE RESORT & SPA, Hotel Management
Dear Islam,
We would like to thank you for choosing a Crystal De Luxe Resort & Spa and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a
Crystal Hotels difference again...
Best Regards,
Birol Senel
Generel manager
by A traveller
Altersheim - Huzur evi
Posted Oct. 14, 2020 on Hotelsby A traveller
Posted Sep. 21, 2020 on Hotels
Comment from Hotel Management
Sep. 25, 2020 by CRYSTAL DE LUXE RESORT & SPA, Hotel Management
Dear Hewa,
Thats a great pleasure for us to read such a nice and positive review after your holiday in our hotel.
We would be very pleased to welcome you again in Crystal De Luxe Resort & Spa ,
Best Regards,
Birol Şenel
General Manager
by A traveller
Posted Nov. 15, 2019 on Expedia
This Resort is NOT 5 star, at best 3.5. Feels like a Retirement Home, Definitely Not for a young couple. Out of 4 restaurants only one is working, Only Local alcohol, I tried to buy Remy Martin or Hennessy Cognac, They don't have it. I booked there best room with Jacuzzi on the terrace, then was waiting all Day for them to clean that Jacuzzi, it was very dirty when we checked in. My reservation was for 5 nights, I only stayed 2 nights and booked different hotel. This place is very outdated, No Entreatment at all.
Comment from Hotel Management
Nov. 30, 2019 by birolsenel, Hotel Management
Dear Guest,
Greetings from Kemer and thank you for taking the time to share your complains with us.
We are upset to hear that your holiday in our house did not meet your expectations. Therefore, we would like to answer some points you have raised:
Besides of that we want kindly remind you there are all certificates confirming that the Hotel is 5 stars.
Our winter consept have all our partner . Winter season our A la Carte work , but extra charge 10 euro per pearson.
Remy Martin or Hennessy Cognac,is never be free at the hotel. Summer time you can find import alkol free of charge like ballantines, read label , cin, vodka vs, buy winter concept very different.Also i want remember to you that hotel dont have option to choose Guest age, religion or nationality.
Evening time , when you neaded our houskeeping clean once again jakuzzi in the terace.
We are really upsed to know you live negatif moments with us.
Thank you for your contribution to our development and improvement, and hope to see you in Crystal De Luxe Resort & Spa again
Best Regards
Birol Senel
General manager
