Ratings based on 921 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
Everything was acceptable except the bathroom and service. Due to door angle the shower bar was so high that if you touched the curtain while showering the bottom would flop out of the tub and you’d have a mess to clean up. Which my wife found out the hard way. Bath towels were glorified hand towels. Half the water pressure still came out the tub spout. The shower head was crusty and gross, almost no pressure. There’d been water damage to the walls, the fix is to just put a new coat of paint on it. The staff didn’t enforce any quiet time rules. And the one time I went down to get away from noisy neighbors to try and relax in the hot tub, there was a concert on a blue tooth stereo, while 10-15 kids ran around. Several jumping from pool to hot tub to pool. It was more relaxing in the room anyway. The front desks response was “oh, they have a speaker in there? Do you want me to ask them not to use it? They aren’t supposed to have one in there anyway.” Mind you, the front desk is less than 20’ from the door to the pool room. And you could clearly hear the music while we talked. It was a good high quality speaker. I’ll give them that.
Comment from Hotel Management
Mar. 8, 2024 by Lisa Schmidt, Hotel Management
Thank you for letting us know about your stay. I will forward your comments on to the Maintenance department and I will talk to our Front Desk staff as well.It is always our goal to have guests leave with a positive experience and I apologies that we failed in your case.
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Lisa Schmidt, Hotel Management
Sorry to hear that we did not meet your expectations.But we thank you for letting us know so that we can improve, We do strive to meet our expectations.
by A traveller
Posted Feb. 29, 2024 on Expedia
I was very comfortable and got a good night sleep. I enjoyed a quick but relaxing hot tub dip.
Staff was kind and helpful.
Thank you
Comment from Hotel Management
Feb. 29, 2024 by Lisa Schmidt, Hotel Management
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.
by A traveller from coquitlam
Posted Feb. 29, 2024 on Expedia
In summary, our experience was generally satisfactory and aligned with our expectations considering the value for the price.
Comment from Hotel Management
Feb. 29, 2024 by Lisa Schmidt, Hotel Management
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.
by A traveller from North Vancouver
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Feb. 27, 2024 by Lisa Schmidt, Hotel Management
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.
by A traveller
Great for the money
Posted Feb. 19, 2024 on HotelsComment from Hotel Management
Feb. 21, 2024 by Lisa Schmidt, Hotel Management
Thank you for choosing to stay with us and leaving such a great review. Please stay again the next that you are in our area.
by A traveller
Posted Feb. 18, 2024 on Expedia
The kitchenette was nice to have if staying more than one night.
Comment from Hotel Management
Feb. 19, 2024 by Lisa Schmidt, Hotel Management
Thank you for taking the time to give a review. The kind words made our day. Please come and stay again.
by A traveller
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Front Desk, Hotel Management
We are very sorry about your experience. We will be investigating the issue. We hope to have theopportunity to provide you with a more superior experience in the future.
by A traveller
Posted Feb. 13, 2024 on Expedia
It is a pretty good place to stay it is our 2nd time staying here and it’s very affordable.
Comment from Hotel Management
Feb. 19, 2024 by Lisa Schmidt, Hotel Management
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Lisa Schmidt, Hotel Management
Thank you for choosing to stay with us and leaving such a great review. We are happy that you enjoyed your stay and hope that you will stay again soon.
