Ratings based on 910 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 12, 2024
IWe checked in at 9:30 pm on Tuesday the 7th at night with 2 teenagers. There was no one at the front desk we had to wait a while and restaurant was closed at 9 pm. After checking in we ordered door dash and the girls went to the pool /hot tub area for about 45 mins maybe, when we got back there was men's T shirt and socks in our room someone had enter our room without our permission and the predator did something bad that I cannot mention in this review. I called the front desk and they came up and remove the T shirt and socks and told me there would be no charge for tonight and that they were sorry, however upon checking out I was charged for the night full amount and I argue with the young girl but said she there was nothing they could do to help me, because her manager was not in this morning. I have filed a complaint with Travelocity as well. very upset I predator was in our room and no one cares. We demand a refund immediately.
Comment from Hotel Management
May 13, 2024 by Sarah , Hotel Management
I do apologize for the inconvenience. My front desk associate did offer to move you rooms for the night. Parking was comped and you were also given hot breakfast coupons for your issues. The shirt was left by housekeeping accidentally. Again I do apologize for the inconvenience.
by A traveller
Posted May 12, 2024
We checked in at 9:30 pm on Tuesday the 7th at night with 2 teenagers. There was no one at the front desk we had to wait a while and restaurant was closed at 9 pm. After checking in we ordered door dash and the girls went to the pool /hot tub area for about 45 mins maybe, when we got back there was men's T shirt and socks in our room someone had enter our room without our permission and the predator did something bad that I cannot mention in this review. I called the front desk and they came up and remove the T shirt and socks and told me there would be no charge for tonight and that they were sorry, however upon checking out I was charged for the night full amount and I argue with the young girl but said she there was nothing they could do to help me, because her manager was not in this morning. I have filed a complaint with Travelocity as well. very upset I predator was in our room and no one cares. We demand a refund immediately.
Comment from Hotel Management
May 13, 2024 by Sarah , Hotel Management
I do apologize for the inconvenience. My front desk associate did offer to move you rooms for the night. Parking was comped and you were also given hot breakfast coupons for your issues. The shirt was left by housekeeping accidentally. Again I do apologize for the inconvenience.
by A traveller
Posted Feb. 20, 2024 on Expedia
Best hotel in Kent
Comment from Hotel Management
Feb. 21, 2024 by Sarah, Hotel Management
Thank you for staying with us Kenneth! We appreciate your support and hope to see you in Kent again soon.
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by Sarah, Hotel Management
Jacqueline, Thank you so much for staying with us. We appreciate your review and we look forward to future visits with you.
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by Sarah, Hotel Management
Thank you so much for the 10 out of 10 review. We appreciate it very much. Hope to see you again in the future.
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 18, 2024 by Sarah, Hotel Management
Gerald, Thank you so much for staying with us. We are glad that you enjoyed your time here. We look forward to future visits with you.
by A traveller from Bolingbrook
Posted Feb. 15, 2024 on Expedia
Great , modern, nice gym and close to campus
Comment from Hotel Management
Feb. 16, 2024 by Sarah, Hotel Management
Thank you so much for staying with us. We truly appreciate your review as well. Hope to see you again in the future.
by A traveller
Posted Feb. 12, 2024 on Expedia
Great customer service
Comment from Hotel Management
Feb. 13, 2024 by Sarah, Hotel Management
Thank you for your five out of five review! We love to take care of our guests the best that we can. Have a great day!
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Sarah, Hotel Management
Thank you for staying with us. Come visit us in Kent anytime!
by A traveller
Posted Feb. 10, 2024 on Expedia
Comment from Hotel Management
Feb. 13, 2024 by Sarah, Hotel Management
Thank you for staying with us. We hope to see you in Kent soon!
